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Description of Problem 100000016382

What is Distinctive Ring and how do I program it?

Description of Solution 200000021040

Distinctive Ring is a function of your Brother machine that allows a person with one line to receive fax and voice calls through two different phone numbers on that one line. Brother uses the term Distinctive Ring, but telephone companies market the service under a variety of names, such as Smart Ring, Ring Master or Ident-a-Ring. Thisservice establishes a second telephone number on the same line as your existing telephone number, and each number has its own ring pattern. Typically, the original number rings with the standard ring pattern and is used for receiving voice calls, and the second number rings with a different ring pattern and is used for receiving faxes.


- You must pay for your telephone company's Distinctive Ring service before you program the machine to work with it.

- Please call your telephone company for availability and rates.

Once you have subscribed to your telephone company's Distinctive Ring service, your Brother machine will need to be programmed to recognize the ring pattern that you want to use as your fax number.

Before activating your Brother machine's Distinctive Ring feature, verify the telephone company has activated your Distinctive Ring number.Once your Brother machine is programmed to recognize your Distinctive Ring number, it will recognize a fax call within 2 cycles ofringing and automatically answer with fax receiving tones. When someone calls your voice number, the Brother machine will recognize the voice number's ring pattern and will not interrupt the call.

1. Press the Hook key and listen for a dial tone.

- If you do not hear a dial tone refer to the solution - My Brother machine has no dial tone. What can I do?

- If you can hear a dial tone, press the Hook key again and then continue to STEP 2.

2. The receive mode for the Brother machine must be set as MANUAL in order for the Distinctive Ring feature to function properly. This ensures the Brother machine will only answer the Distinctive Ring numberand not interfere when your main telephone number is called.

Set the receive mode to MANUAL by pressing the Mode key until the LCD reads MNL.

3. Press Function, 0 (TEL SERVICE), 1 (DISTINCTIVE). The screen displays the current setting of this feature.

4. Press the LEFT OR RIGHT ARROW key to select the DISTINCTIVE:SET?

5. Press SET.

6. Press the LEFT OR RIGHT ARROW key to select the prestored ring pattern you want to assign and press SET.. (You will hear each pattern as you scroll through the four patterns.) Be sure to choose the pattern assigned by the Telephone Company.

These ring patterns are as follows:

Long-Long (this ring pattern is often called Short-Short by phone companies)



Very Long (this is the standard telephone ring pattern)

- If you do not know the ring pattern assigned by your telephone provider, we recommend selecting ring pattern 1 = Long-Long. This is the most commonly used ring pattern. If the Brother machine does not recognize this ring pattern you will need to contact your telephone provider to verify which ring pattern they have assigned

- You can only select one of these ring patterns at a time.

7. Press SET.

8. Press STOP to exit.

The Distinctive Ring feature is now set to ON.


In reference to voice mail and telephone answering devices, Distinctive Ring is the only time Voice Mail can be used on the same phone line as the Brother machine and the only time an external Telephone Answering Device (TAD) does not need to be connected directly to the Brother machine. When using a TAD or Voice Mail, they must be set up to always (even if the line is busy) answer after 4 or more rings and you cannot use Toll saver features. It takes the Brother machine two complete ringpatterns before it answers the call. If the TAD or Voice Mail is programmed to answer in less than 4 rings or if you utilize a Toll Saverfeature, the TAD or Voice Mail may answer the fax call before the Brother machine can recognize the distinctive ring pattern.

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