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Description of Problem 100000016386

How do I know which answer mode to select? Receive mode


Description of Solution 200000021044

The Receive Mode you select for your Brother machine should be determined by the devices and features that are on the same telephone line as your machine. Please review the information listed below to determine which Receive Mode best suites your needs.

WILL YOU BE USING A DISTINCTIVE RING NUMBER FOR RECEIVING FAXES?

Distinctive Ring is a service offered by telephone companies that allowsyou to have two different telephone numbers on a single telephone line. This service establishes a second telephone number on the same line as your existing telephone number, and each number has its own ring pattern. Typically, the original number rings with the standard ring pattern and is used for receiving voice calls, while the second number rings with a different ring pattern and is used for receiving faxes.

Brother uses the term Distinctive Ring, but telephone companies market the service under a variety of names, such as Custom Ringing, Ringmaster, Personalized Ring, Teen Ring, Ident-a-Call, and Smart Ring.

Your Brother machine has a Distinctive Ring feature that allows you to take full advantage of your telephone company#s Distinctive Ring service. By setting up your Brother machine#s Distinctive Ring feature, you can choose to use one of your two telephone numbers specifically forreceiving faxes.

For more information, please refer to solution - What is Distinctive Ring and how do I program it?

WILL YOU BE USING A VOICEMAIL SERVICE ON THE SAME TELEPHONE LINE AS YOURBROTHER MACHINE?

If you have voicemail service on the same telephone line as your Brothermachine, there will be a conflict between your voice mail service and your Brother machine while receiving incoming calls. This conflict is caused by the fact that either your Brother machine or your voicemail service will always answer the incoming call, depending on which one youprogram to answer first. If your Brother machine answers a voice call, then the caller will not be able to leave a message on your voicemail service. If your voicemail service answers an incoming fax, then you will not receive the fax.

For more information, please refer to solution - Can I use Voicemail on the same line as my Brother machine?

WILL YOU BE USING A TELEPHONE ANSWERING DEVICE (TAD) ON THE SAME TELEPHONE LINE AS YOUR BROTHER MACHINE? (EXTERNAL TAD MODE)

In External TAD Mode, the Brother machine shares a single line with an external TAD (answering machine). Your answering machine automatically answers every incoming call, but your Brother machine #listens# for fax sending tones while your answering machine#s outgoing message is playing. If your Brother machine detects fax-sending tones, it will takeover the line and receive the incoming fax. If your Brother machine doesn#t detect fax sending tones, it remains silent, allowing the callerto leave a message on your answering machine.

For more information, please refer to solution - How do I set up an answering machine (TAD) to work on the same line as my Brother machine?

WILL YOU BE USING YOUR BROTHER MACHINE ON A DEDICATED FAX LINE? (FAX ONLY MODE)

You should select Fax Only Mode if you have a dedicated fax line and want your Brother machine to automatically answer all incoming faxes. When using this mode, your Brother machine will automatically answer every incoming call with fax receiving tones after a certain number of rings. In Fax Only Mode, you can make outgoing voice calls, but you cannot receive incoming voice calls unless you answer the call before your Brother machine does.

The Ring Delay setting determines the number of times your Brother machine rings before answering in Fax Only Mode. Your Brother machine#s Ring Delay is set to 4 rings by default.

To change your Brother machine#s Ring Delay setting, follow these steps:

1. Press FUNCTION, 2. (SETUP RECEIVE), 1. (RING DELAY).

2. Press the up or down navigation key (keys located above and below theMENU/SET key) to select how many times the line will ring before the Brother machine answers (00 to 04). If you select 00, the line does notring at all.

3. Press SET.

4. Press STOP/EXIT.

To put your Brother machine in Fax Only mode follow these steps:

In this setting, the Brother machine automatically answers every call asa fax call. You cannot receive an incoming voice call, but you can makean outgoing voice call. To put the machine in Fax Only mode do the following:

1. Press the RECEIVE MODE key until FAX ONLY appears on the display.

- After 2 second, The LCD returns to the date and time display, along with your selection FAX.

WILL YOU BE USING YOUR BROTHER MACHINE ON THE SAME LINE AS YOUR TELEPHONE? (FAX/TEL MODE)

IMPORTANT NOTE: You cannot receive voice messages on either voicemail service or an answering machine when choosing Fax/Tel Mode.

- If you are using voicemail service on the same line as your Brother machine, please refer to solution - Can I use Voicemail on the same lineas my Brother machine?

- If you are using an answering machine on the same line as your Brothermachine, please refer to solution - How do I set up an answering machine(TAD) to work on the same line as my Brother machine?

You should select Fax/Tel Mode (F/T) when your Brother machine shares a telephone line with extension telephones. In Fax/Tel Mode, your Brothermachine automatically answers every call upon completion of the Ring Delay unless you answer first. Ring Delay is the number of times your Brother machine and all telephones on the same line will ring before theBrother machine answers the call.

- If the call is a fax, your Brother machine will receive and print it.

- If the call is a voice call, your Brother machine will signal you witha double ring called F/T Ring Time that is different from standard telephone ring. This double-ring is your signal to pick up the voice call.

- If you answer the call on an extension telephone or an external telephone connected to the Brother machine#s EXT jack and hear a beep every 3 seconds (signifying an automatic fax) or silence (signifying a manual fax), press *, 5, 1 (fax receive code) on the telephone#s dial pad, wait until you hear your Brother machine activate (chirping sounds)and then hang up. Your Brother machine will receive the fax.

- If you answer a voice call on an extension telephone or an external telephone connected to the Brother machine#s EXT jack during F/T Ring Time, you will hear the F/T ring tones. To release the call from the Brother machine, press *, 5, 1 (telephone answer code) on the telephone keypad and you will then be able to speak to the caller.

To set the Ring Delay, please follow these steps:

1. Press FUNCTION, 2. (SETUP RECEIVE), 1. (RING DELAY).

2. Press the up or down navigation key (keys located above and below theMENU/SET key) to select how many times the line will ring before the Brother machine answers (00 to 04). If you select 00, the line does notring at all.

3. Press SET.

4. Press STOP/EXIT.

To set F/T Ring Time, please follow these steps:

1. Press FUNCTION, 2. (SETUP RECEIVE), 2. (F/T RING TIME)

2. Press the up or down navigation key select how long (in seconds) the Brother machine will ring to alert you that you have a voice call.

- You can choose 20, 30, 40, or 70 seconds.

3. Press SET.

4. Press STOP/EXIT.

To put your Brother machine in Fax/Tel Mode, please follow these steps:

1. Press the RECEIVE MODE key until FAX/TEL appears on the display.

- After 2 second, The LCD returns to the date and time display, along with your selection F/T.

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