Description of Problem 100000016812
How do I correct a CUTTER ERROR message on the display?Description of Solution 200000021506
The machine will display this message when the cutter is not operating correctly. This may be caused by a piece of tape jammed inside the machine or the cutter lever is pressed in the middle of printing.
1. Power off the machine.
2. Open the back cover and remove the cassette tape.
3. Examine the left side of the cassette tape compartment where the tapeexits the machine. Remove any object that may have jammed inside the machine.
4. Reinstall the cassette tape back into the machine and close the cover.
5. Power on the machine and try printing out a label. Do not touch the cutter lever during printing.
If the problem persists, your machine may require service.
The machine has a one year limited exchange warranty. If the machine is in warranty, call Brother Customer Service at 1-877-Brother (1-877-276-8437) for warranty options.
If the machine is out of warranty, contact a Brother Authorized Service Center for repair by clicking on the link below: