Description of Problem 100000016837
Where can I find the Ptouch/Label PTSweep utility (cleanup tool) to remove the driver in Windows OS?Description of Solution 200000021531
close all the applications and then do the following steps to find the Ptsweep
utility to remove the existing driver in your computer.
on the following link to download the PTSweep utility:
2. Scroll down to
find your Ptouch/Label model.
on the Download button, read the License Agreement, click I Accept and then
There are two downloads, one for 32 bit Windows operating system and one for 64
bit Windows operating system. To check which system you have, click on Start,
right click on Computer (My Computer for XP) and select Properties; look under
System to see if you have a 32 bit system or a 64 bit system (for XP go to the
General tab and look under System, if it does not list 64 bit, download the file
for 32 bit).
4. At the
left side of the Save dialog box, click on the Desktop icon and then click Save.
Note the name of the file.
the P-touch/Label driver downloaded to your PC's desktop, go to the Desktop, and
double click on the downloaded file.
the file; it will create a folder on your desktop with the same file
click on the folder, double click on file name PTSWEEP.EXE, click on RUN button,
and then Click OK button to restart the PC.
logging back on the PC, you can delete/remove the downloaded file and unzip
folder from your Desktop.
newest PTouch driver is available for free download from the Brother web