Description of Problem 100000016892
How do I clear the message "Drum Error" from the
display?Description of Solution 200000021610
message "Drum Error" will typically appear when the corona wire on the drum unit
needs to be cleaned or when the drum unit needs to be replaced.
you replace the drum and the message appeared or continued to appear immediately
after installing the replacement drum, go to solution Why
does DRUM ERROR appear or continue to appear after replacing the
the primary corona wire inside the drum unit.
the front cover and remove the drum and toner assembly. Be sure to
the drum and toner assembly on a piece of paper in case of spilled or scattered
slide the green tab from side to side at least 5 to 6 times.
the green tab to the home position at the far right.
sure the green tab snaps into the home position before putting the drum and
toner assembly back into the machine. If the green tab is not securely
returned to the home position, print pages will have a vertical stripe down the
the drum and toner assembly into the machine and close the front cover.
The message should no longer appear.
2. Confirm if you are
using a genuine Brother toner and drum.
recommends customers use only genuine Brother drum units and toner
cartridges. Each Brother laser printer is designed to work at pre-set
temperatures that are matched exactly to each of our individual toner
formulations. Each individual component is designed to work with the other
to ensure quality and reliability.
Brother supplies may affect the hardware performance, print quality and machine
reliability. The Brother limited warranty does not apply to any issue
caused by the use of third party drum units, toner cartridges and
If the message
continues to appear, the drum unit should be replaced with a new DR360.
The drum is a consumable item that requires periodic replacement.
If you find your
local retailer does not carry the specific supplies and accessories you are
looking to buy, you can purchase them by calling our toll-free Accessory Line on
1-877-552-MALL (6255) or shop online at our website – http://www.brothermall.com.
If the issue
continues after replacing the drum unit and your machine is within warranty, you
can locate a Brother Authorized Service Center (ASC) in your area by clicking on
the following link:
Or you can contact
Brother Customer Service by calling 1-877-BROTHER (1-877-276-8437) Monday
through Friday, excluding holidays.
If your machine is
out of warranty, you can locate a Brother Authorized Service Center using the
information listed above.