Answer to your Frequently Asked Question:

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Description of Problem 100000016894

Why does the message "Toner Life End" continue to appear after I replaced the toner cartridge?

Description of Solution 200000021614

Brother strongly recommends that customers use only genuine Brother drum units and/or toner cartridges. Each Brother laser printer is designed to work at pre-set temperatures that are matched exactly to each of our individual toner formulations.  Each individual component is designed to work with the other to ensure quality and reliability. Using non-Brother supplies may affect the hardware performance, print quality and machine reliability. The Brother limited warranty does not apply to any problem that is caused by the use of third party drum units, toner cartridges or toner.


1. Did you replace the toner cartridge with a NEW, out of the box, genuine Brother toner cartridge (TN330/TN360)?


If a toner cartridge from another machine was installed (even if there's still toner left in the used cartridge) or a Starter toner cartridge (included with the purchase of a machine) was installed, the message "Toner Life End" would continue to appear on the display.


2. Verify the toner cartridge is installed correctly by following the steps listed below:


a. Open the front cover and remove the drum and toner assembly.


NOTE: We recommend the customer places the toner and drum assembly on a piece of paper in case they accidentally spill or scatter toner.



b. Remove the toner cartridge from the drum by holding down the green lock lever on the left side of the drum unit and lifting the toner out.


NOTE: Handle the toner cartridge carefully. If toner scatters on hands or clothing, immediately wipe it off or wash it with cold water.


c. Gently rock the toner cartridge from side to side five or six times to distribute the toner evenly inside the cartridge.


d. Place the toner cartridge into the drum (be sure it clicks into place).



e. Clean the primary corona wire inside the drum unit by gently sliding the green tab on the top of the cartridge from right to left several times. Return the green tab to the home position before reinstalling the drum unit assembly.



f. Reseat the drum unit into the machine.


g. Close the front cover.


If the problem continues and you installed a NEW, out of the box, genuine Brother toner cartridge, and your machine is within warranty, you can locate a Brother Authorized Service Center (ASC) in your area by clicking on the link below: or contact Brother Customer Service by calling 1-877-Brother (1-877-276-8437) Monday through Friday, excluding holidays. 


If your machine is out of warranty, you can locate a Brother Authorized Service Center using the information listed above



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