Description of Problem 100000016894
Why does the message "Toner Life End" continue to appear after I replaced the
toner cartridge?Description of Solution 200000021614
strongly recommends that customers use only genuine Brother drum units and/or
toner cartridges. Each Brother laser printer is designed to work at pre-set
temperatures that are matched exactly to each of our individual toner
formulations. Each individual component is designed to work with the other
to ensure quality and reliability. Using non-Brother supplies may affect the
hardware performance, print quality and machine reliability. The Brother limited
warranty does not apply to any problem that is caused by the use of third party
drum units, toner cartridges or toner.
Did you replace the toner cartridge with a NEW, out of the box, genuine Brother
toner cartridge (TN330/TN360)?
toner cartridge from another machine was installed (even if there's still toner
left in the used cartridge) or a Starter toner cartridge (included with the
purchase of a machine) was installed, the message "Toner Life End" would
continue to appear on the display.
Verify the toner cartridge is installed correctly by following the steps listed
a. Open the front
cover and remove the drum and toner assembly.
recommend the customer places the toner and drum assembly on a piece of paper in
case they accidentally spill or scatter toner.
b. Remove the
toner cartridge from the drum by holding down the green lock lever on the left
side of the drum unit and lifting the toner out.
Handle the toner cartridge carefully. If toner scatters on hands or clothing,
immediately wipe it off or wash it with cold water.
Gently rock the toner cartridge from side to side five or six times to
distribute the toner evenly inside the cartridge.
Place the toner cartridge into the drum (be sure it clicks into
Clean the primary corona wire inside the drum unit by gently sliding the green
tab on the top of the cartridge from right to left several times. Return the
green tab to the home position before reinstalling the drum unit
Reseat the drum unit into the machine.
Close the front cover.
the problem continues and you installed a NEW, out of the box, genuine Brother
toner cartridge, and your machine is within warranty, you can locate a Brother
Authorized Service Center (ASC) in your area by clicking on the link
contact Brother Customer Service by calling 1-877-Brother (1-877-276-8437)
Monday through Friday, excluding holidays.
your machine is out of warranty, you can locate a Brother Authorized Service
Center using the information listed above