Description of Problem 100000017095
Why is my printer printing a blank page?Description of Solution 200000021865
1. If the paper has
been placed in the cassette upside down, so that the backside of the page is
exposed to the print head, nothing will be printed. Therefore, the printer
will appear to print a blank page. With some of our paper products,
there is no visual indication of which side of the paper is the front or back of
the page. Therefore, it is recommended that the paper never be removed
from the original paper cassette.
2. Ensure that the
selected data or file to be printed is not blank.
Try inserting a new paper cassette. If the new paper cassette has not
changed the symptoms and the proper data or file is selected, then you printer
may need the attention of an expert. Please call Brother Customer Support