Answer to your Frequently Asked Question:

Printer Friendly
Description of Problem 100000017095

Why is my printer printing a blank page?

Description of Solution 200000021865

1. If the paper has been placed in the cassette upside down, so that the backside of the page is exposed to the print head, nothing will be printed.  Therefore, the printer will appear to print a blank page.   With some of our paper products, there is no visual indication of which side of the paper is the front or back of the page.  Therefore, it is recommended that the paper never be removed from the original paper cassette.  


2. Ensure that the selected data or file to be printed is not blank.


3. Try inserting a new paper cassette.  If the new paper cassette has not changed the symptoms and the proper data or file is selected, then you printer may need the attention of an expert.  Please call Brother Customer Support at 1-800-543-6144.

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