Answer to your Frequently Asked Question:

 
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Description of Problem 100000017496

Why do I receive an error message: Communication error between PC and P-touch: while printing to the ptouch label machine?


Description of Solution 200000022333

The P-touch Label driver is attempting bi-directional communication with the P-touch Label machine, but the PC port or the printer cable is not bi-directional capable.  

 

Please try each of the following steps to resolve this issue.

 

Note:

For PT1230PC or PT2430PC, the mode switch in the rear is in E position.

For QL700 PT-P700, the PtLite light/lamp is OFF.

 

1.  Ensure the P-touch Label is power on and the USB cable is plugged directly in between the computer (PC Macintosh) and the P-touch Label machine.

 

2.  If the USB cable is connected to a USB hub, try connecting it directly to the computer.

 

3.  Try connecting to a different USB Serial port of the computer.

 

4.  If possible, exchange the USB Serial cable with a known working USB/Serial cable.

 

5.  If possible, try testing the P-touch Label machine with another computer or do the following steps to disable bi-directional printing (applicable for Windows OS only).

 

Note: For Macintosh OS, please go the step 11 at the bottom to download and install the latest PTouch Editor.

 

For Windows 2000 or XP:

 

6.  Open the Startup menu, and select Printers and Faxes.

 

7.  Right-click the icon for your printer to open the contextual menu, and select Properties. The P-touch Label properties window opens.

 

8.  Select the Ports tab, uncheck the Enable bidirectional support option, and then click the OK button.

 

For Windows Vista:

 

6.  Click the Windows icon on the bottom left corner, and select Control panel.

 

7.  Depending the Windows Vista View configuration either a or b, browse through the appropriate path:

      a. Vista: Under the Hardware and sound category, click the Printer link.

      b. Vista Classic: Double-click the Printers icon.

 

8.  Right-click the P-touch/Label icon to open the contextual menu, and then select Properties.   

 

9.  Next, select the Ports tab, uncheck the Enable bidirectional support option, and then click the OK button.

 

For Windows 7:

 

6.  Click the Windows icon on the bottom left corner, and select Devices and Printers.

 

7.  Right-click the icon for your printer to open the contextual menu, and select Printer Properties. The P-touch/Label properties window opens.

 

8.  Select the Ports tab, uncheck the “Enable bidirectional support” option, and then click the OK button.

 

For Windows 8:

 

6.  Move your mouse/cursor to the upper or lower right corner of your Desktop screen. When the menu bar appears, click Settings, Control Panel, and under Hardware and Sound, click View Devices and Printers.

 

7.  Right-click the icon for your PTouch Label printer to open the contextual menu, and select Printer Properties. The P-touch Label properties window opens.

 

8.  Select the Ports tab, uncheck the Enable bidirectional support option, and then click the OK button.

 

 

9.  If this problem is still exists.  Please download the clean up utility to remove existing driver and then install the latest driver.

 

10. Click on a link below to find the utility for your machine, download it to your PC and then install this utility to remove the existing driver:

 

http://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=2730eus&faqid=faqp00000106_000

 

Note: This utility is not available for PTPC, PT2400/2410, PT2500PC, and PT580C.

 

11. Click on a link below and then follow the default steps to download and install the latest driver for your P-touch/Label machine.

 

http://www.brother-usa.com/downloads/Default.aspx

 

If you need assistance on navigating the Brother website to download Manuals, Software, Drivers or Utilities, please CLICK HERE to view instructions.

 

 

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