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Description of Problem 100000017574

I am unable to print from Macintosh OS X using a wireless network connection. What can I do?


Description of Solution 200000022437

There are several basic troubleshooting steps you can take to resolve this issue:

 

PART 1: DELETE AND RE-ADD THE PRINTER

 

1. From the Apple Menu or in the Dock, select System Preferences.

 

2. Under Hardware click the Print & Fax or Print & Scan icon.

 

 

3. Highlight the Brother Printer Driver that you would like to delete from the list.

 

NOTE: If the Printer driver is not listed, continue to PART 1 STEP 7.

 

4. Click the - (Minus) button located below the Printers section on the left side.

 

 

5. Click OK or DELETE PRINTER to confirm that you want to delete the printer.

 

 

6. If you have multiple copies of the Brother Printer Driver, repeat from PART 1 STEP 3 for each copy.

 

7. Click the + (Plus) button located below the Printers section on the left side.

 

8. Click the Default Icon located at the top of the window.

 

9. Select your machine from the Printer Name list

 

NOTE:  If your Printer is not in the list, continue to PART 2.

 

10.  From the Use or Print Using list, make sure that you have selected the CUPS Driver (most common) shown as: Brother XXXXXX CUPS. (XXXXXX is the machine's model).

 

IMPORTANT:  If the CUPS Driver is not available from the Use or Print Using list continue to PART 1 STEP 14.

 

11. Click ADD. The Brother Printer Driver will now be available in the Print & Fax or Print & Scan list.

 

 

12. Close the Print & Fax or Print & Scan list.

 

13.  Attempt to print again.

 

-         If you can print, then the issue is resolved.

 

-         If you are still unable to print, continue to PART 2.

 

14. From the Use or Print Using list select OTHER.

 

15. Browse to the following folder: Macintosh HD => Library => Printers => PPDs => Contents => Resources.

 

NOTE: If you can't see the full contents of this window, click the double lines at the bottom of the scroll bar to the right of the Resources window and drag the column to the right.

 

16. Scroll through the list and select the Brother XXXXXX CUPS.gz file for your model.  (XXXXXX is the machine's model)

 

NOTE: If the .gz file is not available for your model, then the appropriate driver is not installed in the computer.  Continue to PART 2.

 

17.  Click OPEN.  The driver will now be listed in the Use or Print Using list.

 

18. Click ADD. The Brother Printer Driver will now be available in the Print & Fax or Print & Scan list.

 

 

19.  Close the Print & Fax or Print & Scan list.

 

20. Attempt to print again.

 

-         If you can print, then the issue is resolved.

 

-         If you are still unable to print, continue to PART 2.

 

 

PART 2: VERIFY THE BROTHER MACHINE'S STATUS

 

Check the LEDs for any error indications.  If the LEDs show an error that will prevent printing, troubleshoot to clear the particular problem before you continue troubleshooting printing from the computer.

 

-      If the LEDs show an error, please resolve this problem and attempt to print again.  You can find appropriate solutions to resolve many issues. 

 

-      If there are no LED errors that will prevent printing, continue to PART 3.

 

 

PART 3: VERIFY THE NETWORK CONNECTION

 

1. Print the Network Configuration report by pressing the GO key 3 times.

 

2. Look at the last page. Locate the IP address of the Brother machine.

 

-      If the IP address appears to be valid, continue to PART 3 STEP 4.

 

-      If the IP address appears to be invalid, then you will need to connect the machine to the network.  Refer to PART 3 STEP 3.  If you have already tried once to connect your machine using the following step, and you still do not have a valid IP address, contact your router manufacturer or network admin for support with your network.

 

NOTE:  Valid IP addresses on your network will be unique and based on the way the network is configured.  The following are some common examples of probable invalid IP addresses:

 

-      All zeroes (000.000.000.000)

 

-      An APIPA (Ad-hoc) address (169.254.x.x) on an Infrastructure (Router/Access Point) network

 

-      An address within an incorrect range for your network (i.e. Brother Machine = 192.168.1.x but network IPs are normally in a different range such as: 10.10.100.x)

 

3. Refer to one of the following solutions to reconnect your machine to the network. 

 

On a Macintosh, how do I configure the wireless printer and install the printer driver WITH a cable?   

 

On a Macintosh, how do I configure the wireless printer and install the printer driver WITHOUT a cable?

 

4. If your Mac is wireless, verify that it is connected to the same SSID (Network Name) as the Brother machine (found on the Network Config report or User Settings list).  Click the wireless symbol near the top right corner of your screen to see which SSID is selected.

 

NOTE: If your Mac is not connected to the same SSID as the Brother machine, then this will likely prevent you from printing.  Reconnect either the Mac or the Brother machine to the correct network.

 

5. On the Mac, browse to: Macintosh HD => Applications => Utilities => Network Utility.

 

NOTE: If you can't find the Macintosh HD, then click on Go instead to find Applications.

 

6.  Click the PING tab at the top of the window.

 

7.  Enter the brother machine's IP address in the section labeled "Enter the network address to ping" (may vary depending on Operating System).

 

 

8. Select Send Only _ Pings and change the value to 4

 

9. Click the PING button.  An example of what the results may say are below:

 

Fig 1: The Brother machine responds.  Good Network Communication.

 

Fig 2: The Brother machine does not respond.  No Network Communication.

 

-      If the Brother machine responds (see Fig 1 above), continue troubleshooting.

 

-      If the Brother machine does not respond (see Fig 2 above), then you will need to setup your machine on the network properly.  Refer to one of the following solutions to reconnect your machine to the network. 

 

On a Macintosh, how do I configure the wireless printer and install the printer driver WITH a cable? 

 

On a Macintosh, how do I configure the wireless printer and install the printer driver WITHOUT a cable?

 

 

PART 4:  DOWNLOAD AND INSTALL THE PRINTER DRIVER

 

1. Visit http://www.brother-usa.com/downloads to download the printer driver for your model machine.  For instructions on how to download the Printer Driver, refer to the solution - "How do I navigate the Brother website to download software, drivers, and utilities?"  

 

2. Once the driver has downloaded, double click the installer package icon "xxxxxxxx.pkg".

 

 

NOTE (For Macintosh 10.8 users): You may receive a message stating that the driver package cannot be opened because it is from an unidentified developer.  If this happens, you can still open the driver package by completing the following steps:

 

  1. Hold down the Control-key and click the installer package file.
  2. Choose Open.
  3. Choose Open again.  The installation will begin.

 

For more information, refer to the solution - "The message "xxxxxxx.xxx can't be opened because it is from an unidentified developer." appears on OS X v10.8.x." 

 

3. On the welcome screen click CONTINUE.

 

4. On the software license agreement screen click CONTINUE. 

 

 

5.  When the message appears stating:  To continue installing the software you must agree to the terms of the software license agreement. Click AGREE.

 

 

6. On the Standard Install screen click INSTALL.

 

 

7. When prompted, enter your admin password to complete the install.

 

8.  Once the install completes, reboot the Macintosh only if prompted to do so.  Otherwise, continue to PART 4 STEP 9.

 

9. From the Apple Menu or in the Dock, select System Preferences.

 

10. Under Hardware click the Print & Fax or Print & Scan icon.

 

 

11. Click the + (Plus) button located below the Printers section on the left side.

 

12. Click the Default Icon located at the top of the window.

 

13. Select your machine from the Printer Name list.

 

NOTE:  If the printer is not listed, click on the IP tab and enter the Brother machine's IP address.

 

14.  From the Use or Print Using list, make sure that you have selected the CUPS Driver (Most common) shown as: Brother XXXXXX CUPS. (XXXXXX is the machine's model).

 

IMPORTANT:  If the CUPS Driver is not available from the Use or Print Using list continue to PART 4 STEP 17.

 

15. Click ADD. The Brother Printer Driver will now be available in the Print & Fax or Print & Scan list.

 

16.  Attempt to print again.

 

-         If you can print, then the issue is resolved.

 

-         If you are still unable to print, the issue is likely related to your computer or is a problem with your network.  Contact your computer manufacturer or network admin for further support.

 

17.  From the Use or Print Using list select OTHER.

 

18. Browse to the following folder: Macintosh HD => Library => Printers => PPDs => Contents => Resources.

 

NOTE: If you can't see the full contents of this window, click the double lines at the bottom of the scroll bar to the right of the Resources window and drag the column to the right.

 

19. Scroll through the list and select the Brother XXXXXX CUPS.gz file for your model. (XXXXXX is the machine's model)

 

NOTE: If the .gz file is not available for your model, then the appropriate driver is still not available on your computer even after downloading and installing.  Please contact Apple for further support.

 

20.  Click OPEN.  The driver will now be listed in the Use or Print Using list.

 

21. Click ADD. The Brother Printer Driver will now be available in the Print & Fax or Print & Scan list.

 

 

22.  Close the Print & Fax or Print & Scan list.

 

23. Attempt to print again.

 

-         If you can print, then the issue is resolved.

 

-         If you are still unable to print, the issue is likely related to your computer or is a problem with your network.  Contact your computer manufacturer, router manufacturer or network admin for further support.

 

 

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