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Description of Problem 100000017574

I am unable to print from Macintosh OS X 10.3 - 10.9 using a wireless network connection.  What can I do?


Description of Solution 200000022437

 

PART 1: DELETE AND RE-ADD THE PRINTER

 

1.    Open Printers & Scanners. 

 

NOTE: For instructions, refer to: How do I open Print & Scan in Macintosh OS X? 

 

2.    Highlight the Brother Printer Driver that you would like to delete from the list.

 

NOTE: If the Printer driver is not listed, continue to STEP 6.

 

3.    Click the - (Minus) button located below the Printers section on the left side.

 

 

4.    Click OK or DELETE PRINTER to confirm that you want to delete the printer.

 

 

5.    If you have multiple copies of the Brother Printer Driver, repeat STEPS 2 - 4 for each copy.

 

6.    Click the + (Plus) button located below the Printers section on the left side.

 

7.    Click the Default Icon located at the top of the window.

 

8.    Select your machine from the Printer Name list

 

NOTE:  If your Printer is not in the list, continue to PART 2.

 

9.    From the Use or Print Using list, make sure that you have selected the CUPS Driver (Most common) shown as: Brother XXXXXX CUPS. (XXXXXX is the machine's model).

 

IMPORTANT:  If the CUPS Driver is not available from the Use or Print Using list, continue to PART 2.

 

10. Click ADD. The Brother Printer Driver will now be available in the list.

 

 

11. Close Printers & Scanners.

 

12. Attempt to print again.

 

-      If you can print, then the issue is resolved.

 

-      If you are still unable to print, continue to PART 2.

 

 

PART 2: VERIFY THE BROTHER MACHINE IS POWERED ON AND THERE ARE NO ERRORS

 

1.    If the Status LED is not lit, then the Brother machine is not powered on. Verify the machine is plugged into a working power outlet and any power switches are turned to the ON position.

 

NOTE:  If you are unable to power on the machine, then this solution does not apply.  Troubleshoot this hardware issue.

 

2.    Check the LEDs for any error indications.  An example would be the Toner or Paper LEDs on.  If the LEDs show an error that will prevent printing, troubleshoot to clear the particular problem before you continue troubleshooting the PC printing.

 

 

PART 3: VERIFY THE CONNECTION TO THE ROUTER OR ACCESS POINT

 

1.    Verify that there is no Ethernet cable connected between the Brother machine and the router or access point.

 

2.    Print the Network Configuration by pressing the blue GO key 3 times.

 

3.    If 2 pages print, look at the last page. Locate the Node Type near the top of the page.

 

-      If the Node Type is NC-7600w, IEEE 802.11b/g (Active), continue to STEP 4

 

-      If the Node Type is NC-7600w, IEEE 802.11b/g (Inactive) or NC-6800h, Ethernet 10/100BASE-TX (Active), you will need to enable wireless:

 

a.    Hold down the blue GO key for about 15 seconds.  Release the GO key when a page starts to print from the printer.

 

b.    Wait 1 minute. It is very important to wait 1 minute before continuing. If you do not wait at least 1 minute, the Brother machine may not have enough time to join the network and receive an IP address.

 

c.    Print the Printer Settings by pressing the GO key 3 times. Look at the last page and verify the Node Type is Brother NC-7600w, IEEE 802.11b/g (Active). 

 

4.    Locate the Name (SSID) near the bottom and confirm it matches your router or access point. Click the wireless symbol near the top right corner of your screen to see which SSID is selected.

 

NOTE: If your Macintosh computer is not connected to the same SSID as the Brother machine, then this will likely prevent you from printing.  Reconnect either the Macintosh computer or the Brother machine to the correct network.

 

IMPORTANT:  Some access points and routers have both a primary and guest network.  Guest networks allow access to the network Internet connection, but restricts direct access to the network.  The Brother machine should be setup on the primary network and not the guest network.

 

 

5.    Locate the Wireless Link Status near the bottom.

 

 

-      If it reads Link OK, continue to STEP 6

 

-      If the status states Link Down, Failed to Associate, this indicates a connection error.  If you cannot find the Wireless Link Status section, this indicates that the machine is not connected to the wireless network. Go to PART 5.

 

6.    Locate the Brother machine's IP Address near the middle of the Network Configuration. Verify the IP Address of the printer is in the same range as your network.

 

-      If the IP address appears to be valid, continue to PART 4.

 

-      If the IP address appears to be invalid, then you will need to connect the machine to the network.  Go to PART 5.

 

NOTE:  Valid IP addresses on your network will be unique and based on the way the network is configured.  The following are some common examples of probable invalid IP addresses:

 

-      All zeroes (000.000.000.000)

 

-      An APIPA (Ad-hoc) address (169.254.x.x) on an Infrastructure (Router/Access Point) network

 

-      An address within an incorrect range for your network (i.e. Brother Machine = 192.168.1.x but network IPs are normally in a different range such as: 10.10.100.x)

 

 

PART 4: VERIFY COMMUNICATION BETWEEN THE BROTHER MACHINE AND COMPUTER

 

1.    On the Macintosh computer, browse to: Macintosh HD => Applications => Utilities => Network Utility.

 

NOTE: If you can't find the Macintosh HD, then click on Go instead to find Applications.

 

2.    Click the PING tab at the top of the window.

 

3.    Enter the Brother machine's IP address in the section labeled "Enter the network address to ping" (may vary depending on Operating System).

 

 

4.    Select Send Only _ Pings and change the value to 4

 

5.    Click the PING button.  An example of what the results may say are below:

 

Fig 1: The Brother machine responds.  Good Network Communication.

 

Fig 2: The Brother machine does not respond.  No Network Communication.

 

-      If the Brother machine responds (see Fig 1 above), go to PART 6.

 

-      If the Brother machine does not respond (see Fig 2 above), then you will need to setup your machine on the network properly.  Continue to PART 5.

 

 

PART 5:  ESTABLISH A WIRELESS CONNECTION

 

You will need to configure the wireless printer on the network. Once the printer is setup on your wireless network, try printing again. Refer to How do I join the Brother machine to an Infrastructure Wireless Network?

 

 

PART 6: DOWNLOAD AND INSTALL THE PRINTER DRIVER

 

1.    Download the CUPS Printer Driver. For instructions on how to navigate the Brother website to download the software, please click here.

 

2.    Browse to the location of the downloaded software and double-click on the downloaded file "xxxxxxxx.dmg".

 

NOTE: The downloaded file is typically saved in the Downloads folder, which may be located in the Dock.  This location may vary based on your browser's settings.

 

If you don't find the Downloads folder in the Dock, click Finder in the Dock. Click Go on the Finder bar at the top of the screen and then click (Home) => Downloads.

 

3.    Double click the installer package icon "xxxxxxxx.pkg". 

 

 

NOTE (For Macintosh 10.8 and later): You may receive a message stating that the driver package cannot be opened because it is from an unidentified developer.  If this happens, you can still open the driver package by completing the following steps:

 

  1. Hold down the Control-key and click the installer package file.

 

  1. Choose Open.

 

  1. Choose Open again.  The installation will begin.

 

For more information, refer to the solution - I receive a message stating: xxxxxxx.xxx (file name) can't be opened because it is from an unidentified developer on Macintosh OSX when I attempt to install Brother software. What can I do? 

 

4.    Click Continue on the welcome window.

 

 

5.    Environmental advice will be displayed, please read the information and click Next.

 

 

6.    After reading and accepting the License Agreement, click Continue if you agree to the terms.

 

 

7.    Click Agree to accept the License Agreement.

 

 

8.    Click Install to continue with the installation.

 

 

9.    You may be prompted to enter your password. Enter your Macintosh password and click Install Software.

 

NOTE: If you do not know your system password, please contact Apple or your network administrator for assistance.

 

 

10. The installation was successful. Click Close.

 

 

11. Open Printers & Scanners.

 

NOTE: For instructions, refer to: How do I open Print & Scan in Macintosh OS X? 

 

12. Click the + (plus) button located below the Printers section on the left side.

 

NOTE: If you receive a pop-up showing "Nearby Printers", click Add Other Printer or Scanner.

 

 

13. Click the Default icon, which is located at the top of the window.

 

14. Select your machine from the Printer Name list.

 

NOTE:  If the printer is not listed, click on the IP tab and enter the Brother machine's IP address.

 

 

15. From the Use or Print Using list, make sure that you have selected the CUPS Driver (Recommended) shown as: Brother XXXXXX CUPS. (XXXXXX is the machine's model).

 

If you want to print using the PostScript Driver:

Make sure that you have selected the BR-Script Driver shown as Brother XXXXXX BR-Script. (XXXXXX is the machine's model).

 

 

16. Click Add. The printer is now available in the Print list.

 

17. Select Quit System Preferences from the Apple Menu. The setup is now complete.

 

18. Attempt to print again.

 

-      If you can print, then the issue is resolved.

 

-      If you are still unable to print, attempt to print from another network-connected computer.  These steps will help determine if the issue is specific to this computer.  If you can print from other computers, then contact your computer manufacturer or network administrator for assistance troubleshooting this specific computer.

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