Answer to your Frequently Asked Question:

 
Printer Friendly
Description of Problem 100000017600

How do I download and install the printer driver or full driver and software package for Windows?


Description of Solution 200000022466

The printer driver and full driver and software package are available for free download from the Brother web site.

http://www.brother-usa.com/downloads/

 

 

DOWNLOAD THE PRINTER DRIVER OR FULL DRIVER AND SOFTWARE PACKAGE

 

1.      Make a temporary directory on your hard disc drive to save the downloaded self-extracting file. To make a temporary directory, follow the steps below:

 

a.      Click on Start => Computer.

 

b.      Double click on your Local Disk Drive (ex: Local Disk (x:), where 'x' is the letter of your local hard drive)

 

c.      Click on New Folder.

 

d.      Type: BrotherXXXX to rename the folder. (Where XXXX is the model of your Brother machine).

 

2.      Click the following web site link to access the download page http://www.brother-usa.com/downloads.

 

3.      Select your Product Group, Model, and click View.

 

4.      Click on the link under Your Results.

 

5.      Under Step 1: Select OS, select your operating system.

 

6.      Under Step 2: Select Language select English.

 

7.      A Search button will appear after you select your language. Click on the Search button.

 

8.      Locate Full Driver & Software Package or Printer Driver (Microsoft WHQL certified*) and click on Information & Download.

 

NOTE: If downloading the Full Driver & Software Package, make note of the instructions on this page that state the directory path of the files once they have been extracted.  This will assist you with locating the correct file after you have extracted the download.

 

9.      Click on the Download button near the bottom of the screen.

 

10.  On the End-User License Agreement for Brother Software page click I Accept if you accept the license agreement.

 

11.  Click Save.

 

12.  You will be prompted to save the file again.  Double click Computer => Local Disk (X:) => BROTHERXXXX and click SAVE.  The drivers will download.

 

 

 

INSTALL THE FULL DRIVER AND SOFTWARE PACKAGE

 

1.      Double-click the downloaded file to open the WinZip Self-Extractor.

 

2.      In the Unzip To folder section, change the path to c:\bro, click Unzip and OK. Click Close to close the WinZip screen.

 

3.      Click on Start => Computer. Double click on your Local Disk Drive.

 

4.      Open the following folders: English => Driver => Inst => English.

 

5.      Double click the file Setup.exe to start the installation.

 

 

 

INSTALL THE PRINTER DRIVER

 

1.      Double-click the downloaded file to open the WinZip Self-Extractor.

 

2.      In the Unzip To folder section, change the path to c:\bro, click Unzip and OK. Click Close to close the WinZip screen.

 

3.      For Windows Vista: click Windows/Start and click in the Search line field.

 

For Windows XP and 2000: click Start => Run.

 

4.      Click Add Printer or Add A Printer.

 

5.      Click Next on the first screen. Select Local printer or Network printer and click on Next.

 

6.      Select the local or network port the machine is connected to and click on Next.

 

7.      Click the Have Disk button. Under Copy Manufacturers files from: type c:\bro.  Click OK.

 

NOTE: If the error "The specified location does not contain information about your hardware" appears, the incorrect file path was typed or the incorrect printer driver was downloaded.

 

8.      Click on OK.

 

9.      Select the machine model and click on Next.

 

10.  Select Yes to use the printer was the default printer then click Next.

 

11.  Select Do not share this printer or Share as and click on Next.

 

12.  Click on Yes or No to print a test page.

 

13.  Click on Finish to complete the installation.

 

14.  Connect the USB cable to the printer and turn the power on.

 

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