Answer to your Frequently Asked Question:

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Description of Problem 100000017641

When I attempt to print my ribbon does not advance. How can I correct this?

Description of Solution 200000022530


If the ribbon does not advance:


  1. Check the ribbon cartridge.
    1. Lift the ribbon cartridge out of the typewriter
    2. Inspect the ribbon for damage
    3. If the ribbon is silver, it is exhausted and must be replaced
    4. If the hammer has been striking in one place, there will be a clear area near the center of the ribbon.
    5. Turn the colored knob on the left side of the ribbon cartridge counter-clockwise to advance the ribbon a small amount.  Replace the ribbon if it will not advance.
    6. Re-insert the ribbon
    7. Insure that the black lever that holds the daisy wheel in place is pushed forward, towards the platen roller.
  2. Turn on the typewriter, insert a piece of paper into the typewriter and type a few letters
    1. Did the hammer move forward?
    2. If the hammer moved, did the ribbon advance with each keystroke?


If the hammer did not move or the ribbon did not advance, the typewriter will require service.


To locate a Brother Authorized Service Center for repair click on the link below:  Or you may call 1-877-276-8437 and our representative will provide you with the nearest Brother Authorized Service Center. 



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