Answer to your Frequently Asked Question:

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Description of Problem 100000017654

Why does the message "Replace Parts Drum" continue to appear on the LCD after I replaced drum?

Description of Solution 200000022550

This message would continue to appear if the drum counter was not reset when you replaced the drum.


Brother strongly recommends that customers use only genuine Brother drum units and/or toner cartridges. Each Brother laser printer is designed to work at pre-set temperatures that are matched exactly to each of our individual toner formulations.  Each individual component is designed to work with the other to ensure quality and reliability. Using non-Brother supplies may affect the hardware performance, print quality, and machine reliability. The Brother limited warranty does not apply to any problem that is caused by the use of third party drum units, toner, cartridges, or toner.


To reset the drum follow the instructions listed below:


1. Press the cover release button and open the front cover. Verify the display reads Cover is Open.


NOTE:  The drum and toner should be visible.  If you are unable to see the drum and toner, then the front cover is not open.  The MP Tray cover or the scanner cover may be opened instead.



2. Press the Clear/Back key below the arrow keys.


3. Press 1 to select YES.


4. When the LCD shows Accepted, close the front cover.


5. Confirm the display or status monitor message is no longer there.


- If the message continues to appear, repeat STEPS 1 - 5 to confirm the drum counter was reset properly.


If the message continues to appear after repeating Steps 1 - 5 and your machine is within warranty, you can locate a Brother Authorized Service Center (ASC) in your area by clicking on the link below: or contact Brother Customer Service by calling 1-877-Brother (1-877-276-8437) Monday through Friday, excluding holidays. 


If your machine is out of warranty, you can locate a Brother Authorized Service Center using the information listed above.

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