If the Paper LED and red
Status LED are flashing, this
indicates either a paper jam, incorrect paper size for auto DX (duplex), or a
paper size mismatch.
1. Verify the
program being printed from (MS Word, Quickbooks, etc.) and the correct drivers
are loaded on the computer.
2. Check for a
paper jam in the MP tray or paper tray as follows:
a. Press the front
cover release button and open the front cover.
b. Slowly take out
the drum unit and toner cartridge assembly. If paper is jammed, it will be
pulled out with the drum and toner unit.
the drum and toner unit on a piece of disposable paper or cloth to avoid
spilling and scattering the toner.
c. Remove the toner
cartridge from the drum by holding down the lock lever (blue tab) on the right
side of the drum unit and lift the toner out.
Handle the toner cartridge carefully. If toner scatters on your hands or
clothes, immediately wash it off with cold water.
d. Remove any
jammed paper found in the drum unit.
e. Place the toner
cartridge into the drum (be sure it clicks into place).
f. Reseat the drum
unit into the printer pressing it in securely.
g. Close the front
cover making sure it latches on both sides.
h. Open the MP tray
door and remove any paper from the MP tray. Close the MP tray door.
3. Check if the
paper tray is installed correctly as follows:
a. Pull the paper
tray completely out of the printer.
b. Pull any jammed
paper down and out of the printer.
c. Remove the paper
from the tray and set the paper guides to the correct paper size.
- It will be
necessary to hold the release levers (1) when moving the guides to a larger
- The release lever
for the left and right guides is located at the middle of the right guide.
- The release lever
for the rear guide is in the middle of the rear guide.
sure that the rear guide does NOT push tightly against the paper. It should be
set to the position marked for the paper size that will be loaded into the
tray. If the rear guide is pushed too tightly against the rear edge of the
paper, the paper may be unable to feed properly.
d. Slide the paper
tray back into the printer. It should slide in smoothly. If it doesn't, check
for any obstructions where the tray slides into the machine such as a paper
clip, pen, paper, or other item.
e. Make sure the
Paper LED is off and then, the Status LED turns green.
f. If the printer
does not start printing, press the GO button.
4. Check that the
paper size selected in the printer driver setting matches the size of paper you
have in the MP tray or paper tray. The paper sizes you can use for automatic
duplex printing is A4, letter, legal, or folio. Press GO after verifying
the paper size is correct.
5. If the printer
still indicates the error, perform a factory reset on the printer by doing the
a. Turn off the
b. Make sure that
the front cover is closed and the power cord is plugged in.
c. Hold down
GO as you turn on the power switch. Keep GO pressed down until all
the LEDs light up and then Status LED turns off.
GO. Make sure that all the LEDs are off.
e. Press GO
eight times. Make sure that all the LEDs light up to indicate the print server
has been reset to its factory default settings. The printer will restart.
If the problem
continues and your machine is within warranty, you can locate a Brother
Authorized Service Center (ASC) in your area by clicking on the link
http://www.brother-usa.com/service/default.aspx or contact Brother
Customer Service by calling 1-877-Brother (1-877-276-8437) Monday through
Friday, excluding holidays.
If your machine is
out of warranty, you can locate a Brother Authorized Service Center using the
information listed above.