Answer to your Frequently Asked Question:

 
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Description of Problem 100000017910

How do I clear the message "Cover is Open"?


Description of Solution 200000022858

1. Verify the error message on the display. The lower part of the display will tell which cover is open.

 

- If the lower part of the display reads "Close the Front Cover", continue to STEP 2.

 

- If the lower part of the display reads "Close the Back Cover", go to STEP 7.

 

2. Press the cover release button and then open the front cover. Remove the drum and toner assembly from the machine.

 

 

 

3. Reinsert the drum and toner assembly into the machine.

 

 

4. Close the front cover firmly and make sure both the left and right sides are closed completely.

 

5. If the message "Cover is Open" is still on the display, continue to the next step.

 

6. Turn the Brother machine around with the back of the machine facing you.

 

7. Open the back cover by pulling on the tab in the center of the cover and swing it down.

 

 

8. Open the fuser cover (1) by pulling on the green tabs at the left and right side.

 

 

9. If there is paper inside the machine carefully remove it.

 

 

10. Close the fuser cover, then the back cover. Close them securely.

 

-  If the error does not return, discontinue troubleshooting.

 

-  If the problem continues and your machine is within warranty, you can locate a Brother Authorized Service Center (ASC) in your area by clicking on the link below:

http://www.brother-usa.com/service/default.aspx or contact Brother Customer Service by calling 1-877-Brother (1-877-276-8437) Monday through Friday, excluding holidays. 

 

If your machine is out of warranty, you can locate a Brother Authorized Service Center using the information listed above.

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