Description of Problem 100000017910
How do I clear the message "Cover is
Open"?Description of Solution 200000022858
Verify the error message on the display. The lower part of the display will tell
which cover is open.
the lower part of the display reads "Close the Front Cover", continue to STEP 2.
the lower part of the display reads "Close the Back Cover", go to STEP 7.
Press the cover release button and then open the front cover. Remove the drum
and toner assembly from the machine.
Reinsert the drum and toner assembly into the machine.
Close the front cover firmly and make sure both the left and right sides are
the message "Cover is Open" is still on the display, continue to the next
Turn the Brother machine around with the back of the machine facing
Open the back cover by pulling on the tab in the center of the cover and swing
Open the fuser cover (1) by pulling on the green tabs at the left and right
there is paper inside the machine carefully remove it.
Close the fuser cover, then the back cover. Close them securely.
If the error does not return, discontinue troubleshooting.
If the problem continues and your machine is within warranty, you can locate a
Brother Authorized Service Center (ASC) in your area by clicking on the link
http://www.brother-usa.com/service/default.aspx or contact
Brother Customer Service by calling 1-877-Brother (1-877-276-8437) Monday
through Friday, excluding holidays.
your machine is out of warranty, you can locate a Brother Authorized Service
Center using the information listed above.