Description of Problem 100000017950
The machine does not turn on (no power) when using batteries, how can I correct this?Description of Solution 200000022904
1. If the machine
is new just out the box, please remove the Mylar label on the display. The
label blocks the display and it is difficult to tell if the machine is ON or
2. Open the back
cover and remove all the batteries from the machine.
3. Insert the first
three batteries (bottom set) with their + POSITIVE ends pointing toward the
bottom edge of the machine.
4. Insert the last
three batteries (top set) with their "+" POSITIVE ends pointing toward the top
edge of the machine.
5. Close the back
cover and press the On/Off button (left of the display). If the
machine does not turn ON, replace ALL six "AAA" batteries with all new alkaline
batteries, NOT just two or three batteries.
If the problem
persists, your machine may require service.
The machine has a
one year limited exchange warranty. If the machine is in warranty, call Brother
Customer Service at 1-877-Brother (1-877-276-8437) for warranty
If the machine is
out of warranty, contact a Brother Authorized Service Center for repair by
clicking on the link below: