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Description of Problem 100000017950

The machine does not turn on (no power) when using batteries, how can I correct this?


Description of Solution 200000022904

1. If the machine is new just out the box, please remove the Mylar label on the display.  The label blocks the display and it is difficult to tell if the machine is ON or OFF.  

                     

2. Open the back cover and remove all the batteries from the machine.

 

3. Insert the first three batteries (bottom set) with their + POSITIVE ends pointing toward the bottom edge of the machine.

 

4. Insert the last three batteries (top set) with their "+" POSITIVE ends pointing toward the top edge of the machine.

 

5. Close the back cover and press the On/Off button (left of the display).   If the machine does not turn ON, replace ALL six "AAA" batteries with all new alkaline batteries, NOT just two or three batteries. 

 

If the problem persists, your machine may require service. 

 

The machine has a one year limited exchange warranty. If the machine is in warranty, call Brother Customer Service at 1-877-Brother (1-877-276-8437) for warranty options.

 

If the machine is out of warranty, contact a Brother Authorized Service Center for repair by clicking on the link below:

http://www.brother-usa.com/service/default.aspx

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