Answer to your Frequently Asked Question:

 
Printer Friendly
Description of Problem 100000014447

I am unable to print from my Windows computer using a wired network connection. What can I do?


Description of Solution 200000023462

Difficulty printing from your computer can occur for various reasons. The most common reason a networked Brother machine may stop printing is because the connection between the computer and the Brother machine is lost. This can occur as a result of wrong settings or configuration of the "Printer Driver". There are several basic troubleshooting steps you can take to resolve this issue.

 

For troubleshooting purposes, disable any firewall programs that are running. Once you are able to print, enable your firewall again.

 

 

STEP 1:  VERIFY THE BROTHER MACHINE IS POWERED ON AND THERE ARE NO ERRORS

 

1. Verify the Brother machine is plugged into a working power outlet and any power switches are turned to the on position.

 

2. Check the LEDs for any error indications. An example would be the Paper or Toner LEDs lit. If the LEDs indicate an error, troubleshoot to clear the issue indicated.

 

 

STEP 2: VERIFY THE CONNECTION TO THE ROUTER OR SWITCH

 

1. Print the Print Settings by pressing the GO button 3 times.

 

2. On the last page, locate the IP address of your Brother machine. If the IP Address is 169.254.xxx.xxx, this indicates that there is no communication between the router and the Brother machine.

 

3. Near the bottom of the last page, verify that the Ethernet Link Status states LINK OK, then continue to STEP 3. If the status states LINK DOWN, there is a connection error. Verify the network cable is securely connected to the Brother machine and the router and the link lights are active on both the router and Brother machine.

 

 

STEP 3:  VERIFY COMMUNICATION BETWEEN THE BROTHER MACHINE AND COMPUTER

 

1. Obtain the computer’s IP Address.

 

a. Click START => RUN.

 

b. Type: COMMAND. Click OK. A command prompt window will open.

 

c. Type: IPCONFIG

 

d. Press Enter on your keyboard. You should receive information about your computer’s network connection. Make a note of the IP Address. If you do not receive an IP address, this indicates there is a problem with your computer’s network connection. Try restarting the computer and completing STEP 3 again. If you still do not receive an IP address, contact your router manufacturer or your network administrator for support.

 

2. PING the Brother machine.

 

a. Click START => RUN.

 

b. Type: COMMAND. Click OK. A command prompt window will open.

 

c. Type: PING xxx.xxx.xxx.xxx  (Where xxx.xxx.xxx.xxx is the Brother machine’s IP Address listed on the Print Settings page printed in STEP 2.)

 

d. Press Enter on your keyboard. The computer will ping or try to communicate with the Brother machine. When completed, you will receive the Ping Statistics.

 

e. If the number of packets sent does not equal the number of packets received, there is a communication problem between the Brother machine and the computer. Reset the network card and ping the Brother machine again. To factory reset the network card, please follow the steps below:

 

i. Power off the Brother machine.

 

ii. Make sure that the front cover is closed and the power cord is plugged in.

 

iii. Hold down the GO button as you turn on the power switch. Keep the GO button pressed down until the Toner, Drum, and Paper LEDs light up. Release the GO button. Make sure that the Toner, Drum, and Paper LEDs are off.

 

iv. Press the GO button six times. Make sure that all the LEDs light up to indicate the print server has been reset to its default factory setting.

 

f. If the number of packets sent equals the number of packets received, then this indicates there is communication between the Brother machine and the computer. Continue to STEP 4.

 

 

STEP 4: VERIFY THE BROTHER PRINTER DRIVER IS INSTALLED

 

1. Click START => RUN.

 

2. Type: CONTROL PRINTERS and click OK.

 

3. Verify the Brother machine is in the list. If the Brother machine is listed, continue to STEP 5. If the Brother machine is not listed, the driver may not be installed properly, continue to STEP 7 to uninstall and reinstall the Brother "Printer Driver".

 

4. Verify the Brother machine is set as default. This is especially important if you use the print icon to print from within applications. If the Brother machine is set as the default printer, it will have a check mark in front of the icon. To set your Brother machine as the default printer, right click on the Brother machine and select SET AS DEFAULT (PRINTER).

 

 

STEP 5: VERIFY THE PRINTER STATUS IS READY AND THE PRINT QUEUE IS EMPTY

 

1. In the Printers folder, hover your mouse over the Brother machine icon. Below is an example of what you may see:

 

Status: Ready (Could also state: User Printer Offline or Paused)

Documents: 0 (Could be any number)

 

2. If there are any documents waiting in the queue, right click on the Brother machine and select CANCEL ALL DOCUMENTS. This should clear the queue.

 

3. If the status states: Use Printer Offline, right click on the Brother machine and uncheck USE PRINTER OFFLINE or select USE PRINTER ONLINE depending on your operating system. This should set the printer driver Online.

 

4. If the status states: Paused, right click on the Brother machine and uncheck PAUSE PRINTING or click RESUME PRINTING depending on your operating system. This should allow the Brother machine to resume printing.

 

 

STEP 6: CHECK THE PRINTER DRIVER PORT SETTINGS

 

1. In the Printers folder, right click on the Brother machine icon and select PROPERTIES. The Brother "Printer Driver" properties screen will now appear.

 

2. Click the PORTS tab.

 

3. You will see a list of the available communication ports on your computer (Ex. LPT1:, LPT2:, COM1:, etc.).  The IP address or node name of the Brother machine should be selected.

 

4. Click ADD PORT.

 

5. Select STANDARD TCP/IP PORT and click NEW PORT. The Standard TCP/IP Printer Port Wizard will appear.

 

6. Click NEXT.

 

7. In the field labeled Printer Name or IP Address, type the IP address of your Brother machine from the Print Settings page you printed in STEP 2. Click NEXT.

 

8. A screen will appear with information about your Brother machine. Click FINISH.

 

9. Click CLOSE.

 

10. Click APPLY. Click the GENERAL tab.

 

11. Click PRINT TEST PAGE. A test page should now print correctly. If the test page does not print, click OK and close the Printer Properties window. Right click on the Brother printer icon, select CANCEL ALL DOCUMENTS and continue to STEP 7 to uninstall and reinstall the "Printer Driver".

 

 

STEP 7: UNINSTALL AND REINSTALL THE BROTHER PRINTER DRIVER

 

There may be a problem with and incomplete or improper driver installation. To resolve this issue uninstall and reinstall the "Printer Driver".

 

1. Click on WINDOWS/START => (ALL) PROGRAMS => BROTHER => HL-xxxx (Where x is the model of your Brother machine) => UNINSTALL

 

NOTE: If the software is not installed, continue to Step 4.

 

2. When asked to confirm that you want to completely remove the software, click OK.

 

3. When the uninstall is complete, you will be prompted to restart the computer. Click YES.

 

4. Once the computer restarts, put the Brother CD-ROM into your CD-ROM drive. The opening screen will appear automatically. Select your Brother machine model and the language.

 

NOTE: If the opening screen does not appear, use Windows Explorer to run the start.exe program from the root folder of the Brother CD-ROM.

 

5. Click INSTALL SOFTWARE on the menu screen.

 

6. Click INSTALL PRINTER DRIVER.

 

7. Select NETWORK CABLE USERS.

 

8. For Windows XP SP2 or greater and Windows Vista Windows Firewall Users: If a firewall is detected, select CHANGE THE FIREWALL PORT SETTINGS TO ENABLE NETWORK CONNECTION AND CONTINUE WITH THE INSTALLATION (RECOMMENDED), click NEXT.

 

NOTE: If you are using a firewall other than Windows Firewall or the Windows Firewall is off, you may receive a message warning you that the firewall could block network communication. 

         

9. When the License Agreement window appears, click YES if you agree to the License Agreement.

 

10. Select BROTHER PEER-TO-PEER NETWORK PRINTER, and then click NEXT.

 

11. Select SEARCH THE NETWORK FOR DEVICES AND SELECT FROM A LIST OF DISCOVERED DEVICES or enter your Brother machine’s IP address. Click NEXT.

 

12. Select the IP address of your Brother machine and LPR, and click NEXT.

 

13. Click FINISH.

 

14. If prompted to restart the computer, select YES, I WANT TO RESTART MY COMPUTER NOW, and click FINISH. The computer will restart. The installation is now complete.

 

NOTE: After restarting the computer you must be logged on with Administrator rights.

 

15. Attempt to print again.

Was this helpful?
Please help us to improve our services by letting us know if this information was helpful: