Description of Problem 100000018460
Why do I get the error message No Cassette! on the
display?Description of Solution 200000023515
The machine does
not recognize the tape cassette installed in the machine, please follow the
1. Turn off the
2. Open the back
cover and remove the tape cassette from the machine. Check the label on
cassette tape, only TZ or TZe tapes can be used with this machine; HG tapes are
not compatible with this machine.
3. There are four
sensors in the tape compartment to detect the cassette tape installed in the
machine. They are small black post about 1/8 inch high stick out from
inside the machine. They all have a spring inside pushing it upward.
Visually check if any sensor stuck in the down position or physically
damaged. Next push down on each of the sensor switches; they should spring
back up and they all should be the same height. If it does not spring back
up, the sensor switch is bad; the machine require service.
4. Re-install the
cassette tape back into the machine. Push down on top of the cassette;
ensure that it is seated firmly in the tape compartment and close the
5. Turn on the
machine and try printing a label.
6. If the error
message appears, try another tape cassette.
If the problem
persists, your machine may require service.
The machine has a
one year limited exchange warranty. If the machine is in warranty, call Brother
Customer Service at 1-877-Brother (1-877-276-8437) for warranty
If the machine is
out of warranty, contact a Brother Authorized Service Center for repair by
clicking on the link below: