Description of Problem 100000018658
The machine does not turn on (no power), how can I correct this?Description of Solution 200000023746
If your machine does
not turn on when using batteries, follow the steps below to resolve the
Please have the
following items ready:
(4) New "AAA"
alkaline batteries. Please ensure
the batteries are the same brand and have not reached their "Use by Date" or
If you are using
rechargeable batteries, replace them with New "AAA" alkaline batteries.
This machine was designed to use alkaline "AAA" batteries only.
You are viewing the
LCD display in an area with suitable light and at the optimum viewing angle of
The protective Mylar
films have been removed from the faceplate. The Mylar films can obstruct the
view of the display making it difficult to determine if the machine is ON or
face plates contain two clear, protective Mylar films. If the display appears to
be foggy or there are bubbles, the protective films have not been
1. Verify the (2) Mylar
protective films have been removed from the faceplate.
a. Slide the front
display cover toward the top edge of the machine.
b. Remove the face plate
from the top of the display.
c. Remove the (2) Mylar
protective films (front and back) from the faceplate.
putting the faceplate back on the machine, refer to solution "How
do I change the faceplate?" .
d. Press the
POWER key and check if the machine turns ON.
If the issue
persist and the machine does not turn ON, continue to STEP
2. Remove the cassette
cover by pressing the indicted area in the below image. Remove all the
batteries from the machine if any are installed.
3. With the machine
positioned with the battery compartment at the bottom of the machine install the
batteries into the machine:
- Insert the first
two batteries in the bottom row with their "+" POSITIVE ends pointing toward
the top edge of the machine. Firmly push down on the batteries to ensure
they are fully installed.
b. Install the final two
batteries in the top row with their "+" POSITIVE ends pointing toward the bottom
edge of the machine. Firmly push down on the
batteries to ensure they are fully installed.
There is also an image embossed in the battery compartment of the correct way to
install the batteries.
c. Insert the two hooks
at the bottom of the cassette cover into the slots on the machine and then close
the cover securely until it snaps into place.
4. Press the
a. Ensure you are
viewing the LCD display in an area with suitable light and at the optimum
viewing angle of 45 degrees.
This model's LCD
display does not have a backlight. Viewing the display may be affected by
the viewing angle or insufficient lighting conditions.
b. If the machine does
not turn ON, replace ALL four "AAA" batteries with all new
alkaline batteries, NOT just two or three batteries
Ensure the "Use by
Date" on the batteries has not been reached. If the "Use by Date" has been
reached, the batteries are expired and will need to be replaced with new
batteries that are not expired.
Ensure the batteries
are of the same brand.
If the problem
persists, your machine may require service.
The machine has a one
year limited exchange warranty. If the machine is in warranty, call Brother
Customer Service at 1-877-Brother (1-877-276-8437) for warranty
If the machine is out
of warranty, contact a Brother Authorized Service Center for repair by clicking
on the link below: