Description of Problem 100000018885
How do I add a new TCP/IP printing port in Windows to match the IP address of
the printer? Description of Solution 200000024020
The following steps
should be performed after verifying the Brother machine has been setup on the
network and is communicating on the network.
1. Open the Printers
folder. Refer to the following solution for instructions, if needed -
do I open the Printers folder in Windows?"
2. Right-click on the
Brother printer driver and left-click Printer Properties.
3. Click the
4. Click Add
the Add Port option is grayed out or unavailable, log in with admin
rights and try again.
5. Choose Standard
TCP/IP Port then click NEW PORT. The Standard TCP/IP Printer
Port Wizard will appear.
7. In the field
labeled Printer Name or IP Address, type the IP address of your Brother
machine noted earlier and click NEXT.
8. If you receive a
window stating: "Additional Port Information Required", then the computer
is not communicating properly with the Brother machine. Some common causes
of this issue are:
Firewalls and security applications
conflict with another application running on the computer
- An IP
Address conflict with another device on the network
or eliminate as many of these factors as possible. For
Windows Firewall users, click
here if you need instructions for disabling the Windows Firewall. For
a third-party firewall, such as Norton or McAfee, refer to your software's
documentation for instructions on how to disable the
your computer manufacturer or network admin to further troubleshoot network
9. If you receive a
window stating: Completing the Add Standard TCP/IP Printer Port Wizard, look for
the section labeled Adapter Type. If the communication is
successful, this section should indicate that the computer is communicating with
a "Brother Print Server" by listing the node name of the Brother Machine
displayed as BRN or BRW followed by a combination of letters and
numbers. Click FINISH.
Click Close on the Printer Ports window.