Description of Problem 100000019168
My machine has no power. What should I do? Description of Solution 200000024364
Brother machine has an on/off switch located on the right side of the machine.
Verify the machine is powered on.
the power cord is connected securely in the back on the machine and into an AC
the power cord is connected to a surge protector or power strip, disconnect the
cord from that device and connect it directly to the outlet. This is for testing
purposes. Removing the device assists in determining if the problem is related
to the device.
protect your investment against power surges and lightning, Brother strongly
recommends that you connect your machine to a surge protector. In particular we
suggest that you use a surge protector that is compatible with standard AC power
3. If the
machine still has no power, test the electrical outlet with another device (a
working lamp, radio, etc.). If that device does not work, the problem is related
to the outlet or circuit.
may also need to check for a tripped circuit breaker.
wall switch controls the outlet verify that the switch is ON.
4. If the
unit does not turn on, continue to next step
the printer off using power switch and unplug the power cord from the
the machine in that condition for 20 minutes.
20 minutes, plug the power cord back into the machine and power the machine back
the problem continues, and your machine is within warranty, you can locate a
Brother Authorized Service Center (ASC) in your area by clicking on the link
contact Brother Customer Service by calling 1-877-Brother (1-877-276-8437)
Monday through Friday, excluding holidays.
your machine is out of warranty, you can locate a Brother Authorized Service
Center using the information listed above.