Description of Problem 100000019169
The LCD display on my Brother machine is blank. What can I
do?Description of Solution 200000024366
If the display is
blank follow the steps listed below:
1. Verify the power
cord is connected to the back of the machine and the AC power outlet. If the
power cord is connected to a surge protector or power switch, remove the cord
from the device and connect it directly to the outlet. This is for testing
purposes. Removing the device assists in determining if the issue is related to
the device or the Brother machine.
protect your investment against power surges and lightning, Brother strongly
recommends that you connect your machine to a surge protector. In particular we
suggest that you use a surge protector that is compatible with both standard
A.C. power cords and telephone line cords. Surge protectors equipped with
telephone jacks will assist in insulating your machine from any power surge that
might travel through a telephone line.
2. Verify the unit
is powered on. The Brother machine has an on/off switch located on the right
side of the machine.
3. Adjust the
contrast of the LCD:
MENU, 1 (General Setup), 6 (LCD Contrast).
b. Press the UP
ARROW key to increase the contrast.
4. If the display is
still blank, try a different known working electrical outlet at your
If the problem
continues after testing the machine on a known working electrical outlet and
your machine is within warranty, you can locate a Brother Authorized Service
Center (ASC) in your area by clicking http://www.brother-usa.com/service/default.aspx or contact Brother
Customer Service by calling 1-877-Brother (1-877-276-8437) Monday through
Friday, excluding holidays.
If your machine is
out of warranty, you can locate a Brother Authorized Service Center using the
information listed above.