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Description of Problem 100000019169

The LCD display on my Brother machine is blank. What can I do?

Description of Solution 200000024366

If the display is blank follow the steps listed below:


1. Verify the power cord is connected to the back of the machine and the AC power outlet. If the power cord is connected to a surge protector or power switch, remove the cord from the device and connect it directly to the outlet. This is for testing purposes. Removing the device assists in determining if the issue is related to the device or the Brother machine.


NOTE: To protect your investment against power surges and lightning, Brother strongly recommends that you connect your machine to a surge protector. In particular we suggest that you use a surge protector that is compatible with both standard A.C. power cords and telephone line cords. Surge protectors equipped with telephone jacks will assist in insulating your machine from any power surge that might travel through a telephone line.


2. Verify the unit is powered on. The Brother machine has an on/off switch located on the right side of the machine.


3. Adjust the contrast of the LCD:


a. Press MENU, 1 (General Setup), 6 (LCD Contrast).


b. Press the UP ARROW key to increase the contrast.  


c. Press OK.


d. Press STOP/EXIT.


4. If the display is still blank, try a different known working electrical outlet at your location.


If the problem continues after testing the machine on a known working electrical outlet and your machine is within warranty, you can locate a Brother Authorized Service Center (ASC) in your area by clicking or contact Brother Customer Service by calling 1-877-Brother (1-877-276-8437) Monday through Friday, excluding holidays. 


If your machine is out of warranty, you can locate a Brother Authorized Service Center using the information listed above.


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