Description of Problem 100000019422
Can I refill (replace) the Ptouch tapes (cartridges) or Label rolls? Can I
use non-Brother (generic) ptouch tapes or label
rolls?Description of Solution 200000024645
Brother strongly recommends that customers do not use
non-Brother P-touch tapes or Label rolls or refill materials with the Brother
machines. Using non-Brother supplies may affect the hardware performance,
print quality, and machine reliability. The Brother limited warranty does not
apply to any problem that is caused by the use of unauthorized third party
P-touch tapes or label rolls.
Brother International currently has a recycling program in
place for used Label Rolls and P-touch tape cassettes.
A pre-paid return label can be printed directly from our web
Or to request a pre-paid return label please contact the
Customer Service Department at 1-877-Brother (1-877-276-8437).
To ensure the highest print quality and reliability, Brother
does not refill or remanufacture the materials once received. All used
Label Rolls and P-touch tape cassettes are broken down and all of the metal and
plastic components are recycled.
Brother International has always engaged in environmental
protection efforts geared toward ensuring the welfare of all society. In May of
1993, Brother completely eliminated the use of CFCs and trichloroethane in all
of the Company's operations. Most of our Brother printers and faxes were
recognized as energy-efficient products and have received the Energy Star as an
EPA pollution prevented. In addition, Brother uses recycled paper in its offices
and is engaged in energy conservation, as well as promotion of waste treatment
and materials recycling at every stage of production.