Answer to your Frequently Asked Question:

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Description of Problem 100000019422

Can I refill (replace) the Ptouch tapes (cartridges) or Label rolls? Can I use non-Brother (generic) ptouch tapes or label rolls?

Description of Solution 200000024645

Brother strongly recommends that customers do not use non-Brother P-touch tapes or Label rolls or refill materials with the Brother machines.  Using non-Brother supplies may affect the hardware performance, print quality, and machine reliability. The Brother limited warranty does not apply to any problem that is caused by the use of unauthorized third party P-touch tapes or label rolls.  


Brother International currently has a recycling program in place for used Label Rolls and P-touch tape cassettes.


A pre-paid return label can be printed directly from our web site: 

Or to request a pre-paid return label please contact the Customer Service Department at 1-877-Brother (1-877-276-8437).


To ensure the highest print quality and reliability, Brother does not refill or remanufacture the materials once received.  All used Label Rolls and P-touch tape cassettes are broken down and all of the metal and plastic components are recycled.


Brother International has always engaged in environmental protection efforts geared toward ensuring the welfare of all society. In May of 1993, Brother completely eliminated the use of CFCs and trichloroethane in all of the Company's operations. Most of our Brother printers and faxes were recognized as energy-efficient products and have received the Energy Star as an EPA pollution prevented. In addition, Brother uses recycled paper in its offices and is engaged in energy conservation, as well as promotion of waste treatment and materials recycling at every stage of production.

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