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Description of Problem 100000019433

The Toner LED is on and the Status LED is red. The Status Monitor states "Replace Toner:, "No Toner", or "Cartridge Position Error". What should I do?

Description of Solution 200000024659

This error occurs if the toner cartridge needs to be replaced or if the toner cartridge is not installed correctly.


1. Open the front cover and remove the drum and toner assembly.


NOTE: We recommend you place the toner and drum assembly on a piece of paper in case you accidentally spill or scatter toner. 



2. Gently rock the drum and toner assembly from side to side.



3. Reinstall the drum and toner assembly into the printer and close the front cover.



4. If the error is not cleared, the toner cartridge has reached the end of its life and will need to be replaced with a new, unused genuine Brother TN620 or TN650 toner cartridge.


Brother strongly recommends that customers use only genuine Brother drum units and toner cartridges. Each Brother laser printer is designed to work at pre-set thermal and mechanical conditions that are matched specifically to each of our individual toner formulations.  Each individual component is designed to work with the others to ensure quality and reliability. Using non-Brother supplies may affect the hardware performance, print quality and machine reliability. The Brother limited warranty does not apply to any problem that is caused by the use of third-party drum units, toner cartridges or toner.

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