Description of Problem 100000019483
Why doesn't the paper feed?
Description of Solution 200000024719
Please note that
the paper pickup roller is designed to freely turn well past 360
that the paper cassette has been properly prepared. Ensure that the lid has been
firmly folded and creased at the fold.
2. Ensure the
paper cassette cover has been securely closed. With the cassette cover
open rotate the free end of the cassette cover downward until it reaches the
black frame, the spring tension on the paper cassette should be felt as the free
end of the cover contacts the black frame. With the paper cassette cover
in this position push the cassette cover toward the paper exit slot. The
top edge of the paper cassette cover should be flush with the top of the
3. The paper
may be dirty. Remove the paper cassette and remove the back sheet of
paper, the sheet on the bottom when the cassette is installed, and reinstall the
4. There is a
chance the pick-up roller may be dirty. The pickup roller may be cleaned by
affixing a piece of cellophane tape to the roller and covering the entire
surface with the tape, then removing the tape. If after using the
cellophane tape you are still experiencing a paper feed issue clean the roller
with a clean lent free cloth moistened with 70% isopropyl alcohol being sure to
clean the entire surface. Please do not allow the alcohol to drip into the
problem persists your machine may need to be evaluated.
has a one year limited warranty. If the machine is in warranty, call Brother
Customer Service at 1-800-543-6144 for warranty options.