Answer to your Frequently Asked Question:

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Description of Problem 100000019628

Why does the message Drum End Soon continue to appear on the LCD display after I replaced the drum?

Description of Solution 200000024863

Brother strongly recommends that customers use only genuine Brother drum units and/or toner cartridges. Each Brother laser printer is designed to work at pre-set temperatures that are matched exactly to each of our individual toner formulations.  Each individual component is designed to work with the other to ensure quality and reliability. Using non-Brother supplies may affect the hardware performance, print quality and machine reliability. The Brother limited warranty does not apply to any problem that is caused by the use of third party drum units, toner cartridges or toner.


This message would continue to appear if the drum counter was not reset when you replaced the drum. To reset the drum follow the instructions listed below


1. Power the machine On using the On/Off switch located on the side of the machine.


2. Open front cover.


3. Press the CLEAR/BACK key on the control panel. The display will show “Replace Drum – 1. Yes 2. No”


4. Press the UP ARROW key to reset the drum count


5. Close the front cover.

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