Answer to your Frequently Asked Question:

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Description of Problem 100000019633

My cassette cover has come off what can I do?

Description of Solution 200000024868

In the event that the cassette cover assembly has come off the machine it can be reattached by completing the following process:


1. Locate the two oblong slots, one on each side of the printer body on the end with the free standing loop of the torsion open spring. This would be the opposite end of the machine from the Brother logo (brother) found on the top cover.


2. Insert the right and left bosses, located on the clear plastic protrusions on each side of the cassette cover assembly.


3. Insert the bosses into the oblong slots while making sure the free standing loop of the torsion open spring is between the paper cassette cover assembly and the paper cassette cavity.


4. Close and reopen the cover to ensure that the cassette cover assembly functions properly.


If there are continued problems with the cassette cover assembly please contact customer service.


The machine has a one year limited depot warranty. If the machine requires service, call Brother Mobile Solutions Customer Service at 1-800-255-0415 Monday through Friday, excluding holidays for a Return Authorization number.


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