Answer to your Frequently Asked Question:

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Description of Problem 100000019636

Even though the paper miss-feed has been cleared, the error condition cannot be cleared, why?

Description of Solution 200000024871

The error condition will not clear if all the pieces of paper have not been removed from the paper path. It is possible that there is a piece of paper remains inside the machine, not visible from the outside.


If the problem persists, your machine may require service.


The machine has a one year limited depot warranty. If the machine requires service, call Brother Mobile Solutions Customer Service at 1-800-255-0415 Monday through Friday, excluding holidays for a Return Authorization number.


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