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Description of Problem 100000019641

The colors of the printed document or image are not what I expected. It does not match the computer screen. What can I do?


Description of Solution 200000024880

Brother strongly recommends that customers use only genuine Brother drum units and/or toner cartridges. Each Brother laser printer is designed to work at pre-set temperatures that are matched exactly to each of our individual toner formulations.  Each individual component is designed to work with the other to ensure quality and reliability. Using non-Brother supplies may affect the hardware performance, print quality and machine reliability. The Brother limited warranty does not apply to any problem that is caused by the use of third party drum units, toner cartridges or toner.

 

Computer monitors display color as RGB (red, green, and blue). A monitor can display millions of colors. The color LED machine uses a 4 color printing process of CMYK (cyan, magenta, yellow, and black). The machine uses these 4 colors to create as many colors as possible.

 

What we see on a computer monitor is emitted light. What we see on a printed document is reflected light. Due to this difference, we can not get a 100% accurate match. The nature of both types of light and how our eyes react, makes color matching between them a bit of a challenge. Even LCD monitors are different from CRT monitors, as the brightness and contrast differ greatly.

 

The paper brightness and smoothness will affect the colors you see printed on the page. The colors you see on the page may look different in natural light, soft white light, and fluorescent light. For more information, please refer to the solution "What type and size of paper is recommended for use in the printer?"

 

Follow the steps below:

 

Part 1: Check Toner Save Mode Setting on the machine

 

1. Verify Toner Save Mode is turned off. When you set the Toner Save Mode to On, print appears lighter.

 

a. Press the UP or DOWN ARROW key to select General Setup. Press the OK key.

 

b. Press the UP or DOWN ARROW key to select Ecology. Press the OK key.

 

c. Press the UP or DOWN ARROW key to select Toner Save. Press the OK key.

 

d. Press the UP or DOWN ARROW key to select Off. Press the OK key.

 

e. Press the CANCEL key.

 

2. Print a document from your computer or print a demo print by pressing the OK key two times then the DOWN ARROW key to select Demo Print. Press the OK key.

 

3. Check the document that you printed from the computer or the demo print. 

 

- If the color quality is good, the issue is resolved.

 

- If the color quality is still not what you expected, continue to PART 2.

 

 

PART 2: Perform Calibration and Registration

 

1. The output density for each color may vary depending on the environment, temperature, and humidity. Calibration and registration helps improve the color density and quality.

 

a. Press the UP or DOWN ARROW key to select Color Correction. Press the OK key.

 

b. Press the UP or DOWN ARROW key to select Color Calibration. Press the OK key.

 

c. Press the UP or DOWN ARROW key to select Calibrate. Press the OK key.

 

d. When the message "Ok?" appears, press the OK key.

 

e. When the message "Please Wait" is no longer displayed, press the CANCEL key.

 

f. Press the UP or DOWN ARROW key to select Color Correction. Press the OK key.

 

g. Press the UP or DOWN ARROW key to select Auto Regist. Press the OK key.

 

h. The display will read "Registration". Press the OK key.

 

i. When the message "Ok?" appears, press the OK key.

 

j. When the message "Please Wait" is no longer displayed, press the CANCEL key.

 

k. The machine will display "Ready". The machine is now calibrated internally to the factory default settings and will print at its best color combination.

 

2. Print a document from your computer or print a demo print by pressing the OK key twice then the DOWN ARROW key to select Demo Print. Press the OK key.

 

3. Check the document that you printed from the computer or the demo print. 

 

- If the color quality is good, the issue is resolved.

 

- If the color quality is still not what you expected, continue to PART 3.

 

 

PART 3:  Send latest color calibration and color registration data to your computer

 

Macintosh

Windows

 

 

Macintosh

 

a. For Macintosh OS 10.7: Click on the Apple => System Preferences => Print & Scan.

 

For Macintosh OS 10.4 - 10.6: Click on the Apple => System Preferences => Print & Fax.

 

b. Select your Brother machine. Make sure your model name is chosen in Selected Printer section.

 

c. For Macintosh OS 10.5 - 10.7: Click the Open Print Queue button.

 

For Macintosh OS 10.4: Click the Print Queue button.

 

 

d. For Macintosh OS 10.5 - 10.7: Click the Printer Setup icon => Utility tab => Open Printer Utility button. Now the status monitor is activated.

 

For Macintosh OS 10.4: Click the Utility icon. Now the status monitor is activated.

 

 

 

 

 

 

 

 

 

e. For Macintosh OS 10.5 - 10.7: From the menu bar, click Control => Color Calibration.

 

For Macintosh OS 10.4: From the menu bar, click Control => Color Calibration => Get Device Data.

 

 

f. A message will appear informing this process will take a few minutes, click OK

 

 

NOTE: Enter your MAC Account Name and Password if prompted to allow the Brother Status Monitor to make changes

 

g. The printer driver will collect the latest color calibration data from your Brother machine.  A message will appear informing the color calibration and data upload to printer driver is complete.  Once the calibration is completed, click OK.

 

 

h. Print a document from your computer.

 

- If the print quality of the document that you printed from the computer is good, the issue is resolved.

 

- If the colors are still not printing correctly, continue to PART 4.

 

 

Windows

 

a. Open the Printers folder.

 

Windows 7 or Server 2008 R2:

 

- Click Start => Device and Printers.

 

- Click Start => Control Panel => Hardware and Sound => Devices and Printers

 

Windows Vista or Server 2008:

 

-  Click Start => Control Panel => Hardware and Sound => Printers.

 

Windows XP or Server 2003:

 

- Click Start => Printers and Faxes.

 

- Click Start => (Settings) => Control Panel => Printers (and Faxes)

 

- Click Start => Control Panel => Printers and Other Hardware => View Installed Printers

 

Windows 2000: Start => Settings => Printers.

 

b. Right mouse click on the Brother machine and left click PRINTING PREFERENCES.

 

c. Click the ADVANCED tab and make sure the TONER SAVE MODE box is unchecked.

 

 

d. Click the OTHER PRINT OPTIONS button.

 

 

e. Click Color Calibration.

 

 

f. Click the START COLOR CALIBRATION button.

 

 

g. A message will appear informing this process will take a few minutes, click OK.

 

 

NOTE: The Brother machine starts the color calibration and the printer driver will attempt to get the calibration data from the Brother machine.

 

h. A message will appear informing the color calibration and data upload to printer driver is complete.  Once the calibration is completed, click OK two times.

 

 

i. Click APPLY and OK to close the Printing Preferences window.

 

j. At this point the machine is printing at its best color combination possible. Try printing your document again.

 

- If the print quality of the document that you printed from the computer is good, the issue is resolved.

 

- If the colors are still not printing correctly, continue to PART 4.

 

 

PART 4: Modifying color settings inside the printer driver.

 

Macintosh

Windows

 

 

Macintosh

 

a. Open a document to print.

 

b. Click File =>Print.

 

c. If Printer and Presets are the only options on the Print window, follow the steps below for your operating system.

 

Macintosh OS 10.7: Click the Show Details button to the bottom to expand the Print window.

 

Macintosh OS 10.5 and 10.6: Click the blue down arrow to the right of the printer name to expand the Print window.

 

d. Follow the steps for your operating system.

 

Macintosh OS 10.7 and 10.6:  Click Copies and Pages =>Color Settings.

 

 

Macintosh OS 10.5 and 10.4:  Click Copies and Pages =>Print Settings.

 

 

e. Follow the steps for your operating system.

 

Macintosh OS 10.7 and 10.6:  Click Vivid.

 

 

Macintosh OS 10.5 and 10.4:  Click the Advanced tab, then click Vivid.

 

 

f. Print the document from your computer. 

 

- If the print quality of the document that you printed from the computer is good, the issue is resolved.

 

- If the colors are still not printing correctly, try printing your document with various settings to achieve the desired output.  Continue to STEP g.

 

g. Follow the steps for your operating system.

 

Macintosh OS 10.7 and 10.6: Click the triangle next to Advanced Color Settings to expose all options.  You can also choose to enable Improve Gray Color and Enhance Black Printing.  You can improve the image quality of shaded areas by clicking the Improve Gray Color check box and if the black graphics are not printed correctly, select the Enhance Black Printing option.  You can also adjust the individual settings for Brightness, Contrast, Red, Green, Blue, and Saturation

 

 

Macintosh OS 10.5 and 10.4:  You can also choose to enable Improve Gray Color and Enhance Black Printing.  You can improve the image quality of shaded areas by clicking the Improve Gray Color check box and if the black graphics are not printed correctly, select the Enhance Black Printing option.  Click the Settings button.  Here, you can also adjust the individual settings for Brightness, Contrast, Red, Green, Blue, and Saturation

 

 

 

 

 

 

 

 

 

h. Try printing your document with various settings to achieve the desired output.  While these adjustments may make a significant difference in color matching the effect will be general and will change the output of everything being printed. Please keep in mind that an exact match may not be possible.  You should experiment with different combinations of the above features to choose the right solution.

i. Check the settings within the application you are using. It may have options to adjust the color. Certain programs have their own settings that could potentially override the Brother machine settings, which will affect color matching. If the problem persists contact your program or software vendor for assistance.

 

j. After you change any settings, if you want to save the current settings, you will need to save it as a preset.

 

Macintosh 10.7: Click on Default Settings next to Presets then select Save Current Settings as a Preset. Type a name for this preset and click OK. This will be the default setting each time you print.

 

Macintosh 10.4 - 10.6: Click on Standard next to Presets then select Save As. Type a name for this preset and click OK. Each time the Print window is opened, click Standard next to Presets and select the name of the Preset you wish to use.

 

 

Windows

 

a. Open the Printers folder.

 

Windows 7 or Server 2008 R2:

 

- Click Start => Device and Printers.

 

- Click Start => Control Panel => Hardware and Sound => Devices and Printers

 

Windows Vista or Server 2008:

 

-  Click Start => Control Panel => Hardware and Sound => Printers.

 

Windows XP or Server 2003:

 

- Click Start => Printers and Faxes.

 

- Click Start => (Settings) => Control Panel => Printers (and Faxes)

 

- Click Start => Control Panel => Printers and Other Hardware => View Installed Printers

 

Windows 2000: Start => Settings => Printers.

 

b. Right mouse click on the Brother machine and left click PRINTING PREFERENCES.

 

c. Click on the SETTINGS button.

 

 

d. For Color Mode you can choose from Normal, Vivid, Auto or None. Click Vivid

 

 

e. Click OK, Apply, OK to close Printing Preferences.  The change was globally applied.  Open your file and print the document from your computer. 

 

NOTE: If your file was open during this change, please exit and re-launch your application and print your document

 

- If the print quality of the document that you printed from the computer is good, the issue is resolved.

- If the colors are still not printing correctly, try printing your document with various settings to achieve the desired output.  Continue to STEP f.

 

f. Go back into the driver printing preferences.  Click Settings.

 

g. You can also choose to enable Improve Gray Color and Enhance Black Printing.  You can improve the image quality of shaded areas by clicking the Improve Gray Color check box and if the black graphics are not printed correctly, select the Enhance Black Printing option.  Click the Settings button.  Here, you can also adjust the individual settings for Brightness, Contrast, Red, Green, Blue, and Saturation

 

 

 

 

 

 

 

 

 

h. Try printing your document with various settings to achieve the desired output.  While these adjustments may make a significant difference in color matching the effect will be general and will change the output of everything being printed. Please keep in mind that an exact match may not be possible.  You should experiment with different combinations of the above features to choose the right solution.

 

i. Check the settings within the application you are using. It may have options to adjust the color. Certain programs have their own settings that could potentially override the Brother machine settings, which will affect color matching. If the problem persists contact your program or software vendor for assistance.

 

j. Try changing the color profile settings of the Brother "Printer Driver". The color profile is used by the operating system and the Brother machine to create the best possible match between the image on the computer screen and the image that is printed. Again, the location varies with the operating system that is used. You may need to consult the operating system documentation for details.

 

 

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