Description of Problem 100000019713
My printer seems to be printing the entire page lightly. What should I
do?Description of Solution 200000024956
Make sure that you are using Genuine Brother Thermal
Clean the print head (Reference the User's Guide)
Print a configuration page; verify the density setting is set
to 7. Increase the print density setting if it is 5 or below. (Reference the
If the paper you are using was purchased between January
18th, 2011 and April 8th, 2011; and is one of the
following part numbers, LB3662, LB3663, LB3667, please call Brother Mobile
Solutions Customer Service at 1-800-543-6144.
If the manufacture date in the "LOT #" on the product is "A",
"B", or "C" please call Brother Mobile Solutions Customer Service at
1-800-543-6144. The instructions for locating the manufacture date are:
1) Find the label on
the box. It should say "Genuine Brother Supplies". The lower right corner will
contain a "LOT #". Example" "LOT #:689BM10
2) If the 5 character
from the left, the second alpha character, is "A", "B", or "C" you have
potentially defective paper.
For the suspect
product that has been shipped to you between the dates cited above, Brother
Mobile is initiating a proactive, full exchange of the suspect product with
replacement product that meets our quality standards. We expect to be able to
fulfill these exchanges starting with a Monday, April 25, 2011, arrival date.
recommend you responsibly dispose of or recycle any suspect product locally.
In the meantime,
we are recommending that you DO NOT USE any of these suspect products.
For a limited
number of more urgent situations, we have established a "hotline" process
where you can call Brother Mobile's toll-free number and request an expedited
exchange of the suspect product that we will fulfill at no cost.
may be some segment of our customer base for whom their business process
relies on the ability to store / archive a thermal image for a longer period
of time (up to 7 years). For those customers with a longer-term storage need,
we strongly recommend creating a duplicate
The machine has a one year limited depot warranty. If the
machine requires service, call Brother Mobile Solutions Customer Service at
1-800-543-6144 Monday through Friday, excluding holidays for a Return