Description of Problem 100000019734
The Paper does not move or feed consistently through the printer even though
the motor is running. What should I
do?Description of Solution 200000024978
If the release
cover has been left open, close it completely.
the print rollers and print head using the cleaning sheet
you are using Genuine Brother Thermal Media.
release cover is closed, the cleaning sheet has been used, and you are using
Genuine Brother Thermal Media, the printer may have a damaged drive system.
Contact Technical Support for assistance.
has a one year limited depot warranty. If the machine requires service, call
Brother Mobile Solutions Customer Service at 1-800-543-6144 Monday through
Friday, excluding holidays for a Return Authorization number.