Answer to your Frequently Asked Question:

Printer Friendly
Description of Problem 100000019734

The Paper does not move or feed consistently through the printer even though the motor is running. What should I do?

Description of Solution 200000024978

If the release cover has been left open, close it completely.


 Please clean the print rollers and print head using the cleaning sheet


 Verify that you are using Genuine Brother Thermal Media.


 If the release cover is closed, the cleaning sheet has been used, and you are using Genuine Brother Thermal Media, the printer may have a damaged drive system. Contact Technical Support for assistance.


 The machine has a one year limited depot warranty. If the machine requires service, call Brother Mobile Solutions Customer Service at 1-800-543-6144 Monday through Friday, excluding holidays for a Return Authorization number.


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