Answer to your Frequently Asked Question:

Printer Friendly
Description of Problem 100000019759

Why is the tape jamming inside the machine?

Description of Solution 200000025004

1. Turn OFF the printer.


2. Open the tape compartment cover and remove the cassette tape from the printer. Ensure the end of the tape is fed under the two tape guides on the cassette tape. If the tape is out of the guide, it will feed out in the wrong direction and causes the tape to jam.  You can attempt to reinsert the tape under the tape guide.


3.  Check the area by the two black rollers and the tape exit area, remove any pieces of label or foreign objects that may be stuck inside the machine.


4. Try another cassette tape. 


If the problem persists, your machine may require service.  


The machine has a two year limited depot warranty. If the machine requires service, call Brother Mobile Solutions Customer Service at 1-800-255-0415 Monday through Friday, excluding holidays for a Return Authorization number._


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