Description of Problem 100000019760
Why is the STATUS lamp flashing RED?Description of Solution 200000025005
On/Off button once to stop the STATUS LED lamp from flashing Red and
check the following that may cause the problem.
1. The width of the
label selected in P-touch Editor does not match the cassette tape size in the
printer; ensure they are the same size.
2. The tape type
selected in P-touch Editor (High Speed HG Only, High Resolution HG
Only, or Standard TZ or HG) does not match the tape type (TZ / HG) in the
printer; ensure they are the same type.
is label on top of the cassette tape indicates the Size and Type.
3. Ensure that the
cassette tape is not empty. There should be no vertical stripes on the tape
ribbon. If there are vertical stripes, replace the cassette tape with a new
4. If the cassette
tape is the correct type and not empty, turn the machine OFF and then back ON
5. A communication
error between the PC and the printer will also cause the problem.
a. Disconnect the
cable between PC and printer; examine the cable for abnormality and reconnect
b. Try another
cable between the PC and printer.
c. Try connecting
the cable to another port or PC.
d. Uninstall and
reinstall the printer driver.
If the problem persists, your machine may require service.
machine has a two year limited depot warranty. If the machine requires service,
call Brother Mobile Solutions Customer Service at 1-800-255-0415 Monday through
Friday, excluding holidays for a Return Authorization number.