Answer to your Frequently Asked Question:

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Description of Problem 100000019763

I am scanning documents smaller than letter size, such as receipts, and they all come through with a black background,why?

Description of Solution 200000025007

The scanner requires that you set the size of the document before you scan as it does not have any “auto-cropping” features, or the ability to determine what size document you are attempting to scan. You will need to set the size of the document you are scanning with the “custom page size” options before you scan.


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