Description of Problem 100000019763
I am scanning documents smaller than letter size, such as receipts, and they
all come through with a black background,why?Description of Solution 200000025007
The scanner requires that you set the size of the document
before you scan as it does not have any “auto-cropping” features, or the
ability to determine what size document you are attempting to scan. You will
need to set the size of the document you are scanning with the “custom page
size” options before you scan.