XXX represents your scanner’s model number
the calibration process the calibration sheet, with the large black bar facing
down, should scan with a back and forth motion and finally move to the input
slot. If after this, the calibration fails more than likely the
calibration process was unable to write the calibration data file to the
Documents and Settings\All Users\Application Data\Brother\DSmobileXXX
folder. This can be caused by two different situations. Both of
which can be corrected by de-installing the software and driver then using the
Administrator’s account install the driver, the software, and calibrate the
scanner. Or you may follow the steps below.
First the user’s account that is being used to calibrate the scanner should have
Full Control permissions allowed.
To do this we will navigate to the folder by hovering over the Start button and click the right
mouse button then click on Explore.
The contents of the local drive are normally on drive C, if not
double click on the local drive.
With the drive contents displayed locate the Documents and Settings
folder, if the folder contents are not displayed double click on the
Using this process open the All Users folder; then open the
Application Data folder, if this folder is not present please see below;
then open the Brother folder.
the Application Data folder is not present when viewing the All
with the All Users folder open click on Tools in the menu bar, and
then click on folder options.
With the folder options popup box open click on the view tab.
With the view tab open, In the advance settings under the Hidden Files
and Folder icon, click on the Show Hidden Files and Folder radio button
and click the apply button
then the OK button.
The Application Data folder should now be visible. Open the
remaining folders as described above.
Hover over the DSmobileXXXfolder and click the right mouse button or
hover over the area that shows the contents of the DSmobileXXXfolder and
click the right mouse button.
From the popup menu, you can now click on Properties and then in the
popup box click on the Security tab.
the Security tab is not present
Open My Computer
On the menu bar click on Tools and select Folder
Once the Folder Options box appears select the View tab
In the View tab scroll down to the bottom of the Advanced Setting
list and uncheck “Use Simple File Sharing”
Click the Apply button then click the OK button and return to the
DSmobileXXX folder in Step 5 above.
Once in the Security tab ensure that the user’s account that you are
using is highlighted in the users name area.
In the permissions area, the allow check box should be checked for the
Full Control permissions option. If it is not then check the
allow check box and click on the apply button then the OK
It is now time to try calibrating the scanner again.
There is another possibility that can stop the calibration processes from
completing successfully. If the user’s account used to install the
software and driver did not have full administrative control when the install
was performed the calibration process will fail.
Just as the permissions on the user’s account was changed above, when in the
DSmobileXXX properties box select each user and ensure that the Full
Control permissions allow check box is checked. If it is not checked
then check the allow check box, click on the apply button and then on the
Do this for each user.
Try calibrating the scanner again.
are changing the properties on a specific folder. Please ensure that the
path of the folder is Documents and Settings\All Users\Application
Data\Brother\DSmobileXXX or there will still be problems.
after completing these steps the scanner does not complete a successful
calibration call Brother Customer Service at 1-877-276-8437 Monday through
Friday, excluding holidays.