Answer to your Frequently Asked Question:

Printer Friendly
Description of Problem 100000019776

Why am I getting error message "The tape type is different. Use HG tape."?

Description of Solution 200000025020

The error message appears if “High Speed” or “High Resolution” is selected in P-touch Editor and the wrong tape Type is installed in the printer. In order to print at “High Speed” or “High Resolution”, a “HG” (High Grade) tape must be installed in the printer.  Check the tape Type installed in the printer; there is label on top of the cassette tape mark either “TZ” or “HG”.


Note: If you selected “Standard” in P-touch Editor and the software keep changing to “High Speed” or “High Resolution” when you click Print, please uninstall and re-install P-touch Editor software.


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