Answer to your Frequently Asked Question:

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Description of Problem 100000019777

Why does the STATUS lamp light up in RED?

Description of Solution 200000025021

There are two conditions that can cause the STATUS indictor to light up Red.


1. The tape compartment cover is open. If the cover is closed, open and close the cover again.


2. There is no cassette tape in the machine. If there is a cassette tape in the machine, remove the cassette tape and reinstall it back into the machine again.


3. Try turning the machine OFF and then back ON again.


If the problem persists, your machine may require service.  


The machine has a two year limited depot warranty. If the machine requires service, call Brother Mobile Solutions Customer Service at 1-800-255-0415 Monday through Friday, excluding holidays for a Return Authorization number.


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