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Description of Problem 100000019846

I am unable to print in Macintosh OS X 10.4, 10.5, 10.6, 10.7, 10.8, 10.9 or 10.10 using the Wired or Wireless Network connection. What can I do?


Description of Solution 200000025110

 

There are several basic troubleshooting steps you can take to resolve this issue:

 

PART 1: DELETE AND RE-ADD THE PRINTER

 

1. From the Apple Menu or in the Dock, select System Preferences.

 

2. Click the Printers & Scanners icon.

 

NOTE: Depending on your operating system, this destination may instead be called Print & Fax or Print & Scan.

 

3. Highlight the Brother Printer Driver that you would like to delete from the list.

 

NOTE: If the Printer driver is not listed, continue to PART 1 STEP 7.

 

4. Click the - (Minus) button located below the Printers section on the left side.

 

 

5. Click OK or DELETE PRINTER to confirm that you want to delete the printer.

 

 

6. If you have multiple copies of the Brother Printer Driver, repeat from PART 1 STEP 3 for each copy.

 

7. Click the + (Plus) button located below the Printers section on the left side.

 

8. Click the Default Icon located at the top of the window.

 

9. Select your machine from the Printer Name list

 

NOTE:  If your Printer is not in the list, continue to PART 2.

 

10.  From the Use or Print Using list, make sure that you have selected the CUPS Driver (Most common) shown as: Brother XXXXXX CUPS. (XXXXXX is the machine's model).

 

IMPORTANT: 

 

  1. If the AirPrint driver is selected, then you will not have the full functionality of the printer driver.  Instead, choose the CUPS Driver as detailed above.

 

  1. If the CUPS Driver is not available from the Use or Print Using list, continue to PART 2.

 

11. Click ADD. The Brother Printer Driver will now be available in the list.

 

 

12. Close the Printers & Scanners list.

 

13.  Attempt to print again.

 

-       If you can print, then the issue is resolved.

 

-       If you are still unable to print, continue to PART 2.

 

 

PART 2: VERIFY THE BROTHER MACHINE'S STATUS

 

Check the LCD screen for any error messages that will prevent printing.

 

-      If the LCD screen shows an error, please resolve this problem and attempt to print again.  You can find appropriate solutions to resolve many issues.  Visit http://www.brother-usa.com/ for FAQs.

 

-      If there are no error messages that will prevent printing, continue to PART 3.

 

 

PART 3: VERIFY THE NETWORK CONNECTION

 

1. Print the Network Configuration on the brother machine and obtain the IP Address.  For instructions on how to print this report, refer to the solution:  "How do I print the Network Configuration report? 

 

2. Locate the IP address of the Brother machine.

 

-      If the IP address appears to be valid, continue to PART 3 STEP 4.

 

-      If the IP address appears to be invalid, then you will need to connect the machine to the network.  Refer to PART 3 STEP 3.  If you have already tried once to connect your machine using the following step, and you still do not have a valid IP address, contact your router manufacturer or network admin for support with your network.

 

NOTE:  Valid IP addresses on your network will be unique and based on the way the network is configured.  The following are some common examples of probable invalid IP addresses:

 

-      All zeroes (000.000.000.000)

 

-      An APIPA (Ad-hoc) address (169.254.x.x) on an Infrastructure (Router/Access Point) network

 

-      An address within an incorrect range for your network (i.e. Brother Machine = 192.168.1.x but network IPs are normally in a different range such as: 10.10.100.x)

 

3. Reconnect your machine to the network using one of the following steps based on your network connection.  Once the machine is reconnected to the network, repeat these steps from PART 3.

 

-       Wired Users:  Ensure that an Ethernet cable is attached and refer to: "How do I restore the network settings to factory default?"

 

-       Wireless Users:  Refer to a joining solution such as: "How do I join the Brother machine to an Infrastructure Wireless Network?

 

4. If your Mac is wireless, verify that it is connected to the same SSID (Network Name) as the Brother machine (found on the Network Config report).  Click the wireless symbol near the top right corner of your screen to see which SSID is selected.

 

NOTE: If your Mac is not connected to the same SSID as the Brother machine, then this will likely prevent you from printing.  Reconnect either the Mac or the Brother machine to the correct network.

 

5. On the Mac, browse to: Go => Computer => Macintosh HD => Applications => Utilities => Network Utility.

 

NOTE: Depending on your Operating System's version or configuration you may not be able to locate the Network Utility using the previous path.  Instead, you may search for it using the Spotlight search or you may browse to: Go => Computer => Macintosh HD => System => Library => CoreServices => Applications => Network Utility

 

6.  Click the PING tab at the top of the window.

 

7.  Enter the brother machine's IP address in the section labeled "Enter the network address to ping" (may vary depending on Operating System).

 

 

8. Select Send Only _ Pings and change the value to 4

 

9. Click the PING button.  An example of what the results may say are below:

 

Fig 1: The Brother machine responds.  Good Network Communication.

 

Fig 2: The Brother machine does not respond.  No Network Communication.

 

 

-      If the Brother machine responds (see Fig 1 above), continue troubleshooting.

 

-      If the Brother machine does not respond (see Fig 2 above), then you will need to setup your machine on the network properly.  Reconnect your machine to the network using one of the following steps based on your network connection.  Once the machine is reconnected to the network, repeat PART 3 after making any adjustments to the network connection.  If you have already completed this step, and still cannot communicate, contact your router manufacturer or network admin for support.

 

o   Wired Users:  Ensure that an Ethernet cable is attached and refer to:  "How do I restore the network settings to factory default?"

 

o   Wireless Users:  Refer to a joining solution such as: "How do I join the Brother machine to an Infrastructure Wireless Network?

 

PART 4:  DOWNLOAD AND INSTALL THE PRINTER DRIVER

 

1. Download and install the Brother machine's printer driver.  For instructions refer to: "How do I download and install the printer or scanner driver for Macintosh OS X?"

 

NOTE: You may also add the driver using the IP Address or Node Name.  Refer to: "How do I add my Brother printer driver in Macintosh OS X using the IP Address or Node Name?"

 

2.  Once the driver has been installed, attempt to print again.

 

-       If you can print, then the issue is resolved.

 

-       If you are still unable to print, the issue is likely related to your computer or is a problem with your network.  Contact your computer manufacturer, router manufacturer or network admin for further support.

 

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