Answer to your Frequently Asked Question:

Printer Friendly
Description of Problem 100000020014

Why is my tape separating?

Description of Solution 200000025305

1. If you pull on the tape during printing, the tape can separate. Do not touch the tape during printing.


Note:  After a label is printed, do not pull on the label, must cut off label from cassette tape.  If not, the cassette tape can be damaged, cause the tape to separate or cause the next label to jam inside the machine.


If the colored ink ribbon stuck to the backing tape or exited all the way out from cassette, the cassette tape no longer can be use in the machine, needs to be replaced.

2. If the tape is out of the tape guide, it can cause the tape to separate.  Make sure the clear ribbon and the adhesive backing ribbon are under the tape guide, extended past the tape guide approximately 2mm.  If the color ink ribbon is loose, use your finger to wind the toothed wheel counterclockwise.



3. If you install a new cassette tape and the problem persists, your machine may require service.


If the problem persists, your machine may require service.


The machine has a one year limited exchange warranty. If the machine is in warranty, call Brother Customer Service at 1-877-Brother (1-877-276-8437) for warranty options.


If the machine is out of warranty, contact a Brother Authorized Service Center for repair by clicking on the link below:   


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