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Description of Problem 100000020681

How do I download and install the latest Ptouch Label driver for Windows OS from the Brother Website?

Description of Solution 200000026128

1.    Close all the Windows applications.


Do NOT Turn ON the PTouch Label machine OR Connect it, to the PC’s USB port.


2.    For instructions on how to download the PTouch Label Driver, refer to the solution:


How do I navigate the Brother website to download software, drivers, and utilities?


For Windows Operating System:


3.    Once the download is complete, the Installer Disk Image will be mounted on your Desktop. You will find the installer package icon on the Desktop or under the Downloads folder.


4.    Double click on the downloaded file

5.    Click Unzip button


a)   If you have PT1230PC or PT2430PC model, set the switch lever in the rear of the machine to E mode (down position).

b)   If you have PTP700, PTP750W, or QL700 model and Editor Lite lamp is ON, press and hold down until the Editor Lite (PLite) lamp goes off.

6.    After the file was unzipped successfully, it will create a sub-folder with a same name as a downloaded file (in step 4).  Double click on this sub-folder, double click on D_SETUP and then follow the onscreen instructions to complete the installation process.


Note: If you received an error code 193 while running the D_SETUP.  Please double click on the sub-folder (x86 or x64) and then double click on setup.exe.

7.    Click on Start to install the driver and then follow the default prompt steps until the installation is completed. (using QL-570 model as an example)

8.    After installing the PTouch Label driver successfully, you can delete or remove the downloaded file and unzip folder from your Downloads folder.

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