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Description of Problem 100000020691

I am unable to print from Macintosh OS X 10.4.11 - 10.10 using a USB connection. What can I do?

Description of Solution 200000026141




1.    Open Printers & Scanners. 


NOTE: For instructions, refer to: How do I open Print & Scan in Macintosh OS X? 


2.    Highlight the Brother Printer Driver that you would like to delete from the list.


NOTE: If the Printer driver is not listed, continue to STEP 6.


3.    Click the - (Minus) button located below the Printers section on the left side.



4.    Click OK or DELETE PRINTER to confirm that you want to delete the printer.



5.    If you have multiple copies of the Brother Printer Driver, repeat STEPS 2 - 4 for each copy.


6.    Click the + (Plus) button located below the Printers section on the left side.


7.    Click the Default Icon located at the top of the window.


8.    Select your machine from the Printer Name list


NOTE:  If your Printer is not in the list, continue to PART 2.


9.    From the Use or Print Using list, make sure that you have selected the CUPS Driver shown as: Brother XXXXXX CUPS. (XXXXXX is the machine's model).


IMPORTANT:  If the CUPS Driver is not available from the Use or Print Using list, continue to PART 2.


10. Click ADD. The Brother Printer Driver will now be available in the list.



11. Close Printers & Scanners.


12. Attempt to print again.


-      If you can print, then the issue is resolved.


-      If you are still unable to print, continue to PART 2.





1.    If the LEDs are not lit, then the Brother machine is not powered on.  While the printer is in sleep mode, the Ready LED light is dimmed (it does not turn off completely).  Verify that it is plugged into a working outlet and any power switches are turned to the ON position.


NOTE:  If you are unable to power on the machine, then this solution does not apply.  Troubleshoot this hardware issue.


2.    Check the LEDs for any error indications.  If the LEDs show an error that will prevent printing, troubleshoot to clear the particular problem before you continue troubleshooting the PC printing.





1.    Disconnect and then reconnect the USB cable from the computer and the Brother machine.  Make sure the interface cable has a secure connection to both the Brother machine and your computer.  If you are using a USB hub, remove it and connect directly to the computer.


WARNING:  There are two ports on the back of the Brother machine. The USB port is the bottom port. The Ethernet port is the top port. Verify you are connecting the USB cable to the USB port and not the Ethernet port.


NOTE:  We recommend that the USB cable supports the following specifications:


-      Type A/B 1.1 or 2.0 that is 6 feet (2 meters) or less.

-      Twisted pair

-      Shielded


2.    Cycle the power to the Brother machine for about 15 seconds.





1.    Download the CUPS Printer Driver. For instructions on how to navigate the Brother website to download the software, please click here.


2.    Browse to the location of the downloaded software and double-click on the downloaded file "xxxxxxxx.dmg".


NOTE: The downloaded file is typically saved in the Downloads folder, which may be located in the Dock.  This location may vary based on your browser's settings.


If you don't find the Downloads folder in the Dock, click Finder in the Dock. Click Go on the Finder bar at the top of the screen and then click (Home) => Downloads.


3.    Double click the installer package icon "xxxxxxxx.pkg". 



NOTE (For Macintosh 10.8 and later): You may receive a message stating that the driver package cannot be opened because it is from an unidentified developer.  If this happens, you can still open the driver package by completing the following steps:


  1. Hold down the Control-key and click the installer package file.


  1. Choose Open.


  1. Choose Open again.  The installation will begin.


For more information, refer to the solution - I receive a message stating: (file name) can't be opened because it is from an unidentified developer on Macintosh OSX when I attempt to install Brother software. What can I do? 


4.    Click Continue on the welcome window.


5.    After reading and accepting the License Agreement, click Continue if you agree to the terms.


6.    Click Agree to accept the License Agreement.


7.    Click Install to continue with the installation.



8.    You may be prompted to enter your password. Enter your Macintosh password and click Install Software.


NOTE: If you do not know your system password, please contact Apple or your network administrator for assistance.



9.    The installation was successful. Click Close.


10. Open Printers & Scanners.


NOTE: For instructions, refer to: How do I open Print & Scan in Macintosh OS X? 


11. Click the + (plus) button located below the Printers section on the left side.



12. Choose the Brother machine from the list.



13. In the Use list, select the CUPS Driver: Select XXXXXXX CUPS (Where XXXXXXX represents the Brother machine's model name.)



14. Click Add. The printer is now available in the Print list.


15. Select Quit System Preferences from the Apple Menu. The setup is now complete.


16. Attempt to print again.


-      If you can print, then the issue is resolved.


-      If you are still unable to print:


-      Try a different USB cable within the recommended specs.


-      Try a different port on the computer to determine if the issue is with the interface.


-      Try connecting and printing from another computer to determine if the issue is specific to this computer's operating system.


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