The most common reason a networked
Brother machine may stop scanning, is because the connection between the
computer and the Brother machine is lost.
For troubleshooting purposes,
ensure you are logged in with admin rights. Disable any firewall programs
that are running. Once you are able to scan, enable your firewall
again. If the firewall blocks network communication, we recommend adding
the following Internal/External ports in your firewall: (Refer to your Firewall
software documentation for support)
- UDP: 54925
- UDP: 54926
- UDP: 137
NOTE: If your computer is
running any Virtual Private Network (VPN) software, please disable it before you
PART 1: VERIFY THE CONNECTION TO
THE ROUTER OR ACCESS POINT:
Verify that there is a secure
connection between the Brother machine and the router or access point. If
necessary, reseat the cable on both the router and the Brother machine.
PART 2: VERIFY THE BROTHER MACHINE
IS POWERED ON AND THERE ARE NO ERRORS
If the LCD screen is blank, then the Brother machine is not powered on or is in
sleep mode. Press a button on the machine to see if it wakes from sleep
mode. If it does not, then verify that it is plugged into a working outlet
and any power switches are turned to the ON position.
2. Check the LCD screen for
any error messages. An example would be "Paper Jam" or "Ink/Toner
Empty". If the LCD screen shows an error, troubleshoot to clear the issue
PART 3: VERIFY NETWORK COMMUNICATION
Obtain the Brother machine's IP address by printing a Network Configuration
Report or User Settings List:
the UP OR DOWN ARROW Key to select Print Reports then press
the UP OR DOWN ARROW Key to select Network Config then press
BLACK START. The report will print.
- Find the machine's IP address on
the report. If the IP address is not valid for your network, then
continue to PART 3-4 to reset the network
NOTE: An invalid IP
address would be all zeroes, an APIPA address (169.254.x.x) on an Infrastructure
network, or an address within an incorrect range for your network.
Obtain the computer's IP Address:
a. On the
computer, click Start and in the line labeled Search Programs and
Files type: CMD and press Enter.
command prompt window will open. Type: IPCONFIG and press
should receive information about your computer's network connection. Make
a note of the IPv4 Address.
NOTE: If you do not
receive an IP address, this indicates that there is a problem with your
computer's network connection. If you are unsure of how to reconnect your
computer to the network, contact your router manufacturer or network
administrator for further support with the computer's network
Ping the Brother machine:
still in the command prompt window, type: PING xxx.xxx.xxx.xxx
(Where xxx.xxx.xxx.xxx is the Brother machine's IP Address noted
Enter on your keyboard. The computer will ping, or try to
communicate with the Brother machine. When completed, you will receive the
c. If you
receive replies, verify that the replies are from the correct IP address.
If you receive valid replies, then there is communication between the computer
and the Brother machine. Continue to PART 4.
d. If you
don't receive any replies or they are not from the correct IP address, then this
indicates that there is a communication problem between the Brother machine and
- If the
computer is wireless, confirm that it is connected to the same network that
the Brother machine is connected to. If it is connected to a neighboring
wireless network, then you will need to troubleshoot your computer's network
- If the
computer's connection is verified but you still have no communication, ensure
that there are no firewalls, try another network cable, and other known
working ports on the router. Repeat PART 3 after
making any adjustments to the configuration. If you still can't ping the
Brother machine, continue to PART 3-4 to reset the network card.
NOTE: If you have
already reset the network card once using PART 3-4
and the computer still cannot communicate with the Brother machine:
- Try another network cable and
another port on the access point.
- Try to communicate from another
These steps will help
determine if the issue is specific to this computer. If you can
communicate from other computers, then contact your computer manufacturer or
network administrator for assistance troubleshooting this specific
4. Perform a Network Factory
NOTE: All network
settings will be reset with this operation. If you can print/scan from
other network-connected computers, then do not complete this step. The issue is
specific to this computer's network connection or scanning capability.
Contact your network admin or computer manufacturer for support.
the Brother machine's network card:
the UP OR DOWN ARROW Key to select Network and press
the UP OR DOWN ARROW Key to select Factory Reset and press
1 (Yes). The machine will reboot.
the machine powers back on, wait a while for the machine and the access point to
re-establish a network connection. It could take up to a minute or
PART 3 to determine if the network communication has
been successfully established.
PART 4: VERIFY THAT THE SCANNER
DRIVER IS INSTALLED
2. In the
line labeled "Search Programs and Files" type: Cameras
the link for View Scanners and Cameras.
4. Verify that the Brother scanner
is listed. If
the Brother scanner is not listed, the driver may not be installed
properly. Continue to PART
5. Make sure the Brother
scanner is selected and click PROPERTIES.
6. Click the Network
7. Click the BROWSE
button. The computer will search for the Brother machine.
- If the machine is found
successfully, ensure the IP address matches the address of the Brother
machine. Highlight the search result and click OK.
- If the machine isn't found
successfully, then there is no communication between the devices over the
network. This may be caused by a firewall or other security program
blocking communication. Try to eliminate as many of these applications
and try browsing again. Contact your network admin or computer manufacturer
for further support.
8. Change the setting to
Specify Your Machine By Address. The IP Address should match the
machine's IP address found in the previous step or you can manually specify the
machine's IP address.
9. Click OK. Continue
PART 5: ATTEMPT A TEST
1. Click Start
=> All Programs => Windows Fax and Scan
2. Click NEW
3. Choose your
Brother "Scanner Driver" and click OK.
NOTE: If you only
have one imaging device you may not be prompted with this option.
your preferred scanner settings and then click SCAN.
- If the Brother machine scans,
then the issue is resolved.
- If you are still unable to scan,
continue to PART
PART 6: UNINSTALL AND REINSTALL THE
need to uninstall and reinstall the drivers. Make sure that you will be
able to download the drivers so that they can be reinstalled.
Start => (All) Programs => Brother => XXX-XXXX => Uninstall
(Where x represents the model of your machine).
Yes, I Want To Restart My Computer Now, and click
4. Once the
computer restarts, you will need to reinstall the drivers. Refer to the
do I download and install the full driver and software package for Windows 7
using a Wired Network connection?"
5. Once the software
is reinstalled, attempt to scan
again to determine if
the issue has been resolved. If you are still unable to scan:
another network cable and another port on the access point.
- Attempt to scan from another
steps will help determine if the issue is specific to this computer. If
you can scan from other computers, then contact your computer manufacturer or
network administrator for assistance troubleshooting this specific