Answer to your Frequently Asked Question:

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Description of Problem 100000021461

How do I clear the message "Drum End Soon"?

Description of Solution 200000027203

The message "Drum End Soon" will appear on the LCD display of the Brother machine when the drum unit is nearing the end of their life. You may be able to continue printing with the message displayed, however, if there is a noticeable deterioration in the output print quality, the drum unit should be replaced.


The drum unit, part number DR310CL, is a consumable item, and it is necessary to replace it periodically. There are many factors that determine the actual drum life, such as temperature, humidity, type of paper, and how much toner you use for the number of pages per print job. The estimated drum life is approximately 25,000 pages, when printing Letter or A4 size paper. The actual number of pages your drum will print may be significantly less than these estimates. Because we have no control over the many factors that determine the actual drum life, we cannot guarantee a minimum number of pages that will be printed by your drum.


Brother strongly recommends that customers use only genuine Brother drum unit and/or toner cartridges. Each Brother Laser machine is designed to work at pre-set temperatures that are matched exactly to each of our individual toner formulations. Each individual component is designed to work with the other to ensure quality and reliability. Using non-Brother supplies may affect the hardware performance, print quality, and machine reliability. The Brother limited warranty does not apply to any problem that is caused by the use of third party drum units, toner cartridges, or toner.


If you find that your retailer does not carry the specific supplies and accessories you are looking for you can purchase them by calling our toll free Accessory Line on 1-877-552-MALL (6255) or shop on-line at our website at


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