Answer to your Frequently Asked Question:

 
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Description of Problem 100000021574

How do I clear the message "Jam Rear"?


Description of Solution 200000027351

To clear a "Jam Rear" message on the machine, follow the steps below:

 

1. Make sure the paper or media type you are printing on is within specification. Below is the media type supported by the machine.

 

- Use paper that is between 20 lb to 43 lb. If you are printing on paper that is over 28 lb, use the MP tray to print. The MP tray can be used for paper that is 20 lb to 43 lb.

 

- If you are printing on glossy paper that is 43 lb or more, print only 1 sheet at a time from the MP tray with back cover open.

 

Recommended Paper

Plain Paper: Xerox 4200 20lb or Hammer mill Laser Print 24lb (90g/m2)

Recycled Paper: No specific brand recommended

Labels: Avery Laser Labels white #5160

Envelope: No specific brand recommended

Glossy Paper: Office Depot Brand Glossy Laser Presentation Paper 65lb* (100g/m2)

*The machine supports paper up to 43 lb bond paper. The Office Depot Brand Glossy Laser Presentation Paper 65 lb is a "Tag" Transformation Paper Type which is equivalent to 31 lb bond paper.

 

Media Type and Capacity by Tray

Plain Paper (20 to 28 lb or 75g/m2 to 105g/m2): Can be printed from Tray 1, Tray 2, MP Tray, or Duplex

Recycled Paper: Can be printed from Tray 1, Tray 2, MP Tray, or Duplex

Bond Paper (16 to 43 lb or 60g/m2 to 163g/m2): MP Tray only

Thin Paper (16 to 20 lb or 60g/m2 to 75g/m2): Can be printed from Tray 1, Tray 2, MP Tray. or Duplex

Thick Paper (28 to 43 lb or 105g/m2 to 163g/m2): MP Tray only

Labels: MP Tray only

Envelopes: MP Tray only

Glossy Paper (16 to 43 lb or 60g/m2 to 163g/m2): MP Tray, Duplex*

* Only print in Duplex if Glossy paper is between 16lb to 28lb.

 

Paper Sizes by Tray

 

 

2. Turn the machine off using the power switch located on the right hand side.

 

3. Press the front cover release button and then open the front cover.

 

 

 

4. Hold the green handle of the drum unit. Pull the drum unit out until it stops.

 

 

5. Turn the green lock lever (1) at the left of the machine counterclockwise to the release position. Holding the green handles of the drum unit, lift the front of the drum unit and remove it from the machine.

 

 

NOTE: Hold the green handles of the drum unit when you carry it, DO not hold the sides of the drum unit.

 

We recommend that you place the drum on a clean, flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner.

 

6. If you see a jammed paper, slowly pull the paper out. If you do not see paper jammed go to next step.

 

7. Make sure the green lock lever (1) is in the release position as shown below.

 

 

8. Match the guide ends (2) of the drum unit to the black marks (1) on both sides of the machine, then gently slide the drum unit into the machine until it stops at the green lock lever. 

 

 

 

9. Turn the green lock lever clockwise to the lock position.

 

10. Push the drum unit in until it stops.

 

11. Close the front cover of the machine.

 

12. Pull the paper tray completely out of the machine.

 

 

13. If the paper is jammed underneath the printer, slowly pull the jammed paper down and out of the printer using both hands.

 

NOTE: Pulling out the jammed paper downward allows you to remove the paper easier.

 


14. Look inside where you removed the paper tray from for any jammed paper or scrap piece of paper. If found, slowly remove the jammed paper or scrap piece of paper.

 

15. Turn the paper tray upside down and check for paper underneath the paper tray.

 

 

16. Check how the paper is loaded in the paper tray, make sure that the paper is below the maximum paper mark. While pressing the paper-guide release lever, slide the paper guides to fit the paper size. Make sure the guides are firmly in the slots.

 

17. Put the paper tray firmly back in the machine.

 

18. If the paper is not caught in the paper tray area, open the back cover.

 

NOTE: After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the machine to cool down before you touch the internal parts of the machine.

 

19. If you see paper stuck in the top exit area, slowly pull the jammed paper down and out of the printer using both hands.

 

 

20. Pull the green tabs (2) at the left and right sides toward you and fold down the fuser cover (1).

 

 

NOTE: If the envelope levers (3) inside the back cover are pulled down to the envelope position, lift these levers to the original position before pulling the green tabs (2) down.

 

21. If paper is jammed, gently pull the jammed paper out of the fusing unit.

 

 

22. Close the fuser cover (1).

 

 

NOTE: If you print on envelopes, pull down the envelope levers (2) to the envelope position again before closing the back cover.

 

23. Close the back cover.

 

24. Turn the machine on using the power switch on the right side of the machine. Wait for the machine to go to "Ready".

 

25. If the jammed paper is completely removed, then printer will resume printing automatically. If the printer does not start printing automatically, press the GO key. If the printer still does not start printing. Check that all the remaining jammed paper has been removed from the printer. Then try printing again.

 

NOTE: Always remove all the paper from the paper tray and straighten the stack when you add new paper. This helps prevent multiple sheets of paper from feeding through the printer at one time and prevents paper jams.

 

26. If problem continues, the printer may need service. The printer has a one year limited exchange warranty. If the printer is in warranty, call Brother Customer Service at 1-877-Brother (1-877-276-8437) for warranty options.

 

If the printer is out of warranty, contact a Brother Authorized Service Center for repair by clicking on the link below:

 

http://www.brother-usa.com/service/default.aspx  

 

 

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