Answer to your Frequently Asked Question:

 
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Description of Problem 100000021708

How can I improve blurry print?


Description of Solution 200000027553

Blurry or Fuzzy prints are usually caused by the machines print head being out of alignment. Follow the steps below to realign the machines print head.

 

Brother strongly recommends that customers use only genuine Brother ink for best results.  Using non-Brother supplies may affect the hardware performance, print quality and machine reliability since the ink formulation in genuine Brother ink cartridges prevent smearing and clogging of the print head.  The Brother limited warranty does not apply to any problem that was caused by the use of third party ink and/or cartridges.

 

- If you are using non-Brother ink cartridges or ink refill we recommend you replace the ink cartridges with genuine Brother Ink cartridges.

 

- If you are using genuine Brother Ink cartridges follow the steps listed below to resolve this issue. 

 

Print quality can also be affected by the type of paper you are using in the machine. For best results, we recommend using Brother paper. Listed below are Brother paper products compatible with your machine and the paper specifications:

 

- Your Brother machine's paper tray holds up to 100 sheets of plain (20lb) paper from 3.5" x 5" to 8.5" x 14" in size. 

- General paper weight for use in the machine should be 17 lbs to 58 lbs. 

 

- You can use plain paper, inkjet paper (coated paper), glossy paper, transparencies and envelopes. We recommend testing various paper types before buying large quantities:

 

PLAIN PAPER

 

- The recommended plain paper for this machine is Letter (8 x 11): BP60PL100 (USA only) 

 

- You can load up to 100 sheets of letter size paper (17 lb to 32 lb) in the paper tray.

 

INKJET PAPER

 

- The recommended plain paper for this machine is  Letter Inkjet (Matte) (8 x 11): BP60ML (USA only)

 

- You can load up to 25 sheets of inkjet paper (17 lb to 53 lb) in the paper tray.

 

GLOSSY PHOTO

 

- The recommended glossy photo paper for this machine is Letter (8 x 11): BP71GLTR and 4 x 6: BP71GP 

 

- You can load up to 20 sheets of Glossy Photo paper (up to 58 lb) in the paper tray.

 

 

 

 

NOTE:

 

- When you print on Brother Photo Paper, load one extra sheet of the same photo paper in the paper tray. An extra sheet has been included in the paper package for this purpose.

 

- When you use photo paper, remove each sheet as it is ejected from your Brother machine to prevent smudging or paper jams.

 

ENVELOPES

 

- You can load up to 10 envelopes (20 lb to 25 lb) in the paper tray.

 

TRANSPARENCIES

 

- We recommend using 3M Transparency Film 

 

- You can load up to 10 transparencies in the paper tray. 

 

- When you use transparencies, remove each sheet as it is ejected from your Brother machine to prevent smudging or paper jams.

 

DO NOT use any of the following types of paper:

 

- Damaged, curled, wrinkled or irregularly shaped paper. 

 

- Extremely shiny or highly textured paper. 

 

- Paper that cannot be arranged uniformly when stacked.

 

If you find that your retailer does not carry the Brother paper you are looking for you can purchase the paper, by calling our toll free Accessory Line on 1-888-552-MALL or shop on-line at our website at http://www.brothermall.com.

 

1. Print the Print Quality Check Sheet

 

a. Press MENU.

 

b. Press the UP OR DOWN ARROW key to select Ink and press OK.

 

c. Press the UP OR DOWN ARROW key to select Test Print and press OK.

 

d. Press the UP OR DOWN ARROW key to select Print Quality and press OK.

 

e. Press COLOR START.

 

- If the blurry, double image or fuzzy print is not visible, go to STEP 4.

- If the blurry, double image or fuzzy print is visible, continue to STEP 2.

 

2. Checking the print alignment:

 

a. Press MENU.

 

b. Press the UP OR DOWN ARROW key to select Ink and press OK.

 

c. Press the UP OR DOWN ARROW key to select Test Print and press OK.

 

d. Press the UP OR DOWN ARROW key to select Alignment and press OK.

 

e. Press the COLOR START key.

 

f. Check the 600 dpi and 1200 dpi test print to see if number 5 most closely matches number 0.

 

- If the number 5 sample of both the 600 dpi and 1200 dpi are the best matches, press 1 key to finish the Alignment Check and go to STEP 3.

 

- If another sample number is a better match for either 600 dpi or 1200 dpi press 2 key and continue to STEP g.

 

g. For 600 dpi, press the number key to select the correct number of the sample that most closely matches the number 0 sample (1-8). 

 

h. For 1200 dpi, press the number key to select the correct number of the sample that most closely matches the number 0 sample (1-8). 

 

i. Press STOP/EXIT.

 

j. Try printing the document that was showing the blurred or double print. 

 

If the problem continues go to STEP 3.

 

3.  Cleaning the encoder strip:

 

To view a video of cleaning the Encoder Strip, click here. Proceed to STEP 3f after cleaning the Encoder Strip.

NOTE:  The images shown below are from the representative product. Your model may look different from the picture.

 

 

a.  Unplug the machine from the power outlet.

 

b. Lift the scanner cover using the plastic tabs located on the left and right side of the machine, until it locks securely into the open position. 

 

 

c.  The encoder strip is the clear plastic strip located in front of the white vinyl band.

 

 

 

 

NOTE: There is a warning in the machine not to touch the strip; however, this warning is to stop users from touching the strip with fingers because of the oils on your skin.  It is OK to touch and clean the strip with a lint free cloth.

 

d. Clean the encoder strip on both sides with a soft dry cloth (EX: T-shirt, dry eye glass cleaner cloth, dry monitor cloth, washcloth).  DO NOT USE ANY TYPE OF PAPER PRODUCTS (EX: paper towel, tissue paper, napkin, filter, news paper etc.)  This will help ensure that the dirt will be removed from the encoder strip. 

  

e.  With the lint free cloth, firmly grab the encoder strip on both sides and rub the cloth down the strip from one end to the other (left to right then right to left) at least three times.  In most cases, you have to rub firmly and aggressively to completely clean the strip and resolve the issue.  The encoder strip is very flexible, durable and has slack so do not be afraid of breaking the strip.  It does not easily break.

 

The encoder strip will have some slack and will not break easily.   If the print head is in the middle or to the left side, using your fingers, slide the print head over to the right side under the cover, so the entire encoder strip can be cleaned.

 

 

 

 

f. After you have cleaned the encoder strip, close the scanner cover by lifting the scanner cover to release the lock. Gently push the green scanner cover support down and then close the cover.

 

g. Plug the power cord back into the power outlet. 

 

h. Print document that was showing the blurred or double print. 

 

If the problem continues and your machine is within warranty, you can locate a Brother Authorized Service Center (ASC) in your area by clicking on the link below:

http://www.brother-usa.com/service/default.aspx  or contact Brother Customer Service by calling 1-877-Brother (1-877-276-8437) Monday through Friday, excluding holidays. 

 

If your machine is out of warranty, you can locate a Brother Authorized Service Center using the information listed above.

 

4.  Test the machine by making a copy of the Print Quality Check Sheet using the flat bed:

 

a. To make a copy using the flat bed, lift the document cover and place the document face down on the scanner glass. Close the document Cover and press the COPY mode key. Next, press the BLACK START or COLOR START key.

 

- If the print quality of the copy is good, the issue is resolved. 

- If the copy quality has blurry or double print, continue to STEP 5.

 

5. Clean the scanner glass by following the steps listed below:

 

a. Lift the document cover and clean the following with a lint-free cloth and non-flammable cleaning solution:

 

- The scanner glass of the flat bed.    CAUTION: Do not press down on the glass very hard.

 

- The white plastic pad located on the underside of the Document Cover

 

b. Close the document cover.

 

6. Test the machine again by making a copy of the Print Quality Check Sheet using the flat bed:

 

NOTE: Be sure to use the original Print Quality Check Sheet. Do not use a copy that showed the blurry or double print.

  

a. To make a copy using the flat bed, lift the document cover and place the document face down on the scanner glass. Close the document Cover and press the COPY mode key. Next, press the BLACK START or COLOR START key.

 

If the problem continues and your machine is within warranty, you can locate a Brother Authorized Service Center (ASC) in your area by clicking on the link below:

http://www.brother-usa.com/service/default.aspx  or contact Brother Customer Service by calling 1-877-Brother (1-877-276-8437) Monday through Friday, excluding holidays. 

 

If your machine is out of warranty, you can locate a Brother Authorized Service Center using the information listed above.

 

 

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