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Description of Problem 100000021925

How do I clear the message "Drum Error"?


Description of Solution 200000027853

The message "Drum Error" typically appears when the corona wires in the drum units need to be cleaned.

 

1.    Clean the corona wires inside the drum units.

 

a.    Press down on the front cover release button and open the front cover by pulling it towards you.

 

               

 

b.    Locate the green handle of the drum unit.  Using the green handle, pull and slide the drum unit out until it stops.  The toner cartridges are now visible and can be identified by their color coded handles.

 

NOTE: If you cannot pull the drum unit out, make sure that the front cover is fully open.

 

 

c.    Remove each toner cartridge one at a time by grasping the handle of the toner cartridge and slightly pushing it toward the machine to unlock it. Then pull it out of the drum unit.  Be sure to place them on a clean, flat surface with a piece of disposable paper underneath in case of spilled or scattered toner.

 

 

NOTE: If toner scatters on hands or clothing, immediately wipe it off or wash it with cold water.

 

d.    In the drum unit with toner cartridges removed, locate and open all four gray plastic corona wire covers (1) by pushing to release the latches of the covers and lifting the tabs or latches located on the right and left side of the cover.

 

 

e.    Clean all four corona wires inside the drum unit by gently sliding the green tab for each color from left to right several times.  Be sure to return the tab to the home position.  If you do not return it to the home position, it could result in a vertical stripe down printed pages.

 

 

f.     After all four corona wires are cleaned, close each corona wire cover.

 

 

g.    Reinstall each toner cartridge into the drum unit by holding the handle of the cartridge and sliding it into the drum unit.  Be sure to match the toner cartridge colors to the same color label on the drum.  Fold down the toner cartridge handle for each toner once the cartridge is in place.

 

 

h.    Push the drum unit into the machine until it clicks into place and close the front cover.

 

2.    If the "Drum Error" message continues to appear, confirm you are using a genuine Brother drum.

 

Brother strongly recommends customers use only genuine Brother drum units and toner cartridges.  Each Brother laser printer is designed to work at pre-set temperatures that are matched exactly to each of our individual toner formulations.  Each individual component is designed to work with the other to ensure quality and reliability. 

 

Using non-genuine Brother supplies may affect the hardware performance, print quality and machine reliability.  The Brother limited warranty does not apply to any issue caused by the use of third party drum units, toner cartridges and toner.

 

If the message continues to appear, the drum unit should be replaced with a new DR310CL.  The drum is a consumable item that requires periodic replacement.

 

If you find your local retailer does not carry the specific supplies and accessories you are looking to buy, you can purchase them by calling our toll-free Accessory Line on 1-877-552-MALL (6255) or shop online at our website - http://www.brothermall.com.

 

-      If the issue continues after replacing the drum unit and your machine is within warranty, you can locate a Brother Authorized Service Center (ASC) in your area by clicking on the following link:

http://www.brother-usa.com/service/default.aspx.

 

Or you can contact Brother Customer Service by calling 1-877-BROTHER (1-877-276-8437) Monday through Friday, excluding holidays.

 

-      If your machine is out of warranty, you can locate a Brother Authorized Service Center using the information listed above.

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