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Description of Problem 100000021979

How do I correct light or faint color on the whole page or on half of the page when printing?


Description of Solution 200000027935

If the colors on printed documents are too light, blurry, or not as bright as expected follow the steps listed below:

 

1.    Verify all of the packing material inside the machine has been removed:

 

a.    Press down on the front cover release button and open the front cover by pulling it towards you.

 

 

 

b.    Grasp the green handle of the drum unit and pull the drum unit out until it stops.

 

NOTE: If you cannot pull the drum unit out, make sure the front cover is fully open.

 

  

c.    Verify all of the orange plastic packing material (6 pieces) and blue tape was removed from the drum unit.  The packing material is located in the following areas:

 

-      2 orange plastic pieces on top of the drum unit

 

-      2 orange plastic pieces on the right side of the drum unit

 

NOTE: The 2 pieces may be connected together when removed.

 

-      2 orange plastic pieces on the left side of the drum unit

 

NOTE: The 2 pieces may be connected together when removed.

 

-      1 piece of blue tape on the left side of the drum unit.  Make sure this blue tape is completely removed.

 

 

 

 

-      If orange packing material or blue tape if found on the drum unit and is removed, continue to STEP d.

 

-      If no packing material or blue tape is found on the drum unit, slide the drum unit back into the machine and close the front cover. Go to STEP 2.

 

d.    After removing the orange packing material and blue tape, slide the drum back into the machine and close the front cover.

 

e.    Once the display reads "Ready", print the Test Print:

 

i.      Press the UP OR DOWN ARROW key to select Machine Info. Press the OK key.

 

ii.     Press the UP OR DOWN ARROW key to select Test Print. Press the OK key to print the Test Print.

 

iii.    Once the page prints, press the CANCEL key to exit the menu.

 

-      If the print quality is acceptable, the issue is resolved. 

 

-      If the print quality is still unacceptable, continue to the STEP 2.

 

2.    Verify toner save mode is turned OFF. When you set the toner save feature to On, print appears lighter.

 

a.    Press the UP or DOWN ARROW key to select General Setup. Press the OK key.

 

b.    Press the UP or DOWN ARROW key to select Ecology. Press the OK key.

 

c.    Press the UP or DOWN ARROW key to select Toner Save. Press the OK key.

 

d.    Press the UP or DOWN ARROW key to select Off. Press the OK key.

 

e.    Press the CANCEL key to exit the menu.

 

3.    Once the display reads "Ready", print the Test Print:

 

a.    Press the UP OR DOWN ARROW key to select Machine Info. Press the OK key.

 

b.    Press the UP OR DOWN ARROW key to select Test Print. Press the OK key to print the Test Print.

 

c.    Once the page prints, press the CANCEL key to exit the menu.

 

-      If the print quality is acceptable, the issue is resolved. 

 

-      If the print quality is still unacceptable, continue to STEP 4.

 

4.    The output density for each color may vary depending on the machine's environment, temperature, and humidity. Calibration and registration helps improve the color density and quality.

 

a.    Press the UP or DOWN ARROW key to select Color Correction. Press the OK key.

 

b.    Press the UP or DOWN ARROW key to select Color Calibration. Press the OK key.

 

c.    Press the OK key to select Calibrate.

 

d.    Press the UP ARROW key to select Yes.

 

e.    When the message "Please Wait" is no longer displayed, press the BACK key to return to the Color Calibration menu.

 

f.     Press the UP or DOWN ARROW key to select Auto Regist. Press the OK key.

 

g.    Press the OK key to select Registration.

 

h.    Press the UP ARROW key to select Yes.

 

i.      When the message "Please Wait" is no longer displayed, press the CANCEL key to exit the menu. The machine is now calibrated internally to factory defaults and will print at its best color combination. 

 

5.    Once the display reads "Ready", print the Test Print:

 

a.    Press the UP OR DOWN ARROW key to select Machine Info. Press the OK key.

 

b.    Press the UP OR DOWN ARROW key to select Test Print. Press the OK key to print the Test Print.

 

c.    Once the page prints, press the CANCEL key to exit the menu.

 

-      If the print quality is acceptable, the issue is resolved. 

 

-      If the print quality is still unacceptable, go to STEP 6.

 

6.    Verify the toner cartridges are installed in the correct slots.

 

a.    Power off the machine using the on/off switch located on the right side of the machine.

 

b.    Press down on the front cover release button and open the front cover by pulling it towards you.

 

 

c.    Grasp the green handle of the drum unit and pull the drum unit out until it stops.

 

d.    Verify the toner cartridge color matches the same color label on the left side of the drum unit.  The first slot should contain Black (K), second slot should contain Yellow (Y), third slot should contain Magenta (M), and fourth slot should contain Cyan (C) toner cartridge.

 

e.    If any of the toner cartridges are not in correct slot, remove the toner cartridge by grasping the handle and pulling it straight up and re-install it in the correct slot.

 

f.     Once the toner cartridges are in the correct slots, slide the drum unit back into the machine, close the front cover and then power the machine back on using the on/off switch.

 

7.    Once the display reads "Ready", print the test print:

 

a.    Press the UP OR DOWN ARROW key to select Machine Info. Press the OK key.

 

b.    Press the UP OR DOWN ARROW key to select Test Print. Press the OK key to print the Test Print.

 

c.    Once the page prints, press the CANCEL key to exit the menu.

 

-      If the print quality is acceptable, the issue is resolved.  

 

-      If the print quality is still unacceptable, continue to STEP 8.

 

8.    Run color calibration in the printer driver. Follow the instructions for your operating system.

 

Windows

Macintosh

 

 

Windows

 

a.    Open the Printers folder.  For instructions, refer to the following solution if needed - How do I open the Printers folder in Windows?

 

b.    Right mouse click on the Brother machine and select Printing Preferences from the list.

 

c.    Click on the Advanced tab and make sure the Toner Save Mode box is unchecked.

 

 

 

d.    Click the Other Print Options button.

 

e.    Choose Color Calibration and make sure that Use Calibration Data checkbox and Get Device Data Automatically is checked.

 

NOTE: If the latest calibration data is available, the Use Calibration data checkbox will already be checked.

 

f.     Click the Start Color Calibration button.  The Color Calibration window appears.

 

g.    Read the message and click OK. The printer starts color calibration and then the printer driver will attempt to get the calibration data from the printer.

 

h.    Once calibration is completed, click OK and then click OK to close the Other Print Options window.

 

i.      Click Apply and OK to close Printing Preferences window.

 

j.     Click OK to close printer driver Properties window. At this point the machine is printing at its best color combination possible.

 

k.    Once the display reads "Ready", print the Test Print:

 

i.      Press the UP OR DOWN ARROW key to select Machine Info. Press the OK key.

 

ii.     Press the UP OR DOWN ARROW key to select Test Print. Press the OK key to print the Test Print.

 

iii.    Once the page prints, press the CANCEL key to exit the menu.

 

-      If the print quality is acceptable, the issue is resolved.  

 

-      If the print quality is still unacceptable for the same issue, go to STEP 9.

 

Macintosh

 

a.    Open Print and Fax or Print and Scan.  For instructions, refer to the following solution if needed - How do I open Print & Fax or Print & Scan in Macintosh OS X? 

 

b.    Select your machine model name and make sure your model name is chosen in Selected Printer section.

 

c.    For Macintosh OS 10.7, 10.6, and 10.5: Click the Open Print Queue button.

 

For Macintosh OS 10.4: Click the Print Queue button.

 

d.    For Macintosh OS 10.7, 10.6, and 10.5: Click the Printer Setup icon => Utility tab => Open Printer Utility button. Now the status monitor is activated.

 

For Macintosh OS 10.4: Click the Utility icon. Now the status monitor is activated.

 

e.    For Macintosh OS 10.7, 10.6, and 10.5: From the menu bar, click Control => Color Calibration => OK.

 

For Macintosh OS 10.4: From the menu bar, click Control => Color Calibration => Get Device Data.

 

f.     The printer driver will collect the latest color calibration data from your Brother machine. After getting the data, the Status monitor will close automatically and the latest color calibration data is effective.

 

g.    Once the display reads "Ready", print the Test Print:

 

i.      Press the UP OR DOWN ARROW key to select Machine Info. Press the OK key.

 

ii.     Press the UP OR DOWN ARROW key to select Test Print. Press the OK key to print the Test Print.

 

iii.    Once the page prints, press the CANCEL key to exit the menu.

 

-      If the print quality is acceptable, the issue is resolved. 

 

-      If the print quality is still not acceptable for the same issue, continue to STEP 9

 

9.    Change the Color Mode in the printer driver by doing the following based on your operating system.

 

Windows

Macintosh 

 

 

Windows

 

a.    Open the Printers folder.  For instructions, refer to the following solution if needed - How do I open the Printers folder in Windows?

 

b.    Right mouse click on the Brother machine and select Printing Preferences from the list.

 

c.    Click on the Settings button.

 

 

 

d.    Under Color Mode you can choose from Normal, Vivid, Auto, or None.

 

 

 

e.    Click on the Settings button to manually adjust the individual settings for Brightness, Contrast, Red, Green, Blue, and Saturation.  You may want to try printing with different settings to achieve the desired print quality.

 

 

 

f.     Once the display reads "Ready", print the Test Print:

 

i.      Press the UP OR DOWN ARROW key to select Machine Info. Press the OK key.

 

ii.     Press the UP OR DOWN ARROW key to select Test Print. Press the OK key to print the Test Print.

 

iii.    Once the page prints, press the CANCEL key to exit the menu.

 

-      If the print quality is acceptable, the issue is resolved. 

 

-      If the print quality is still not acceptable for the same issue, continue to STEP 10.

 

Macintosh

 

a.    Open a document.

 

b.    Click File and Print.

 

c.    If Printer and Presets are the only options on the Print window, follow the steps below for your operating system.

 

Macintosh OS 10.7 - 10.8: Click the Show Details button to the bottom to expand the Print window.

 

 

 

Macintosh OS 10.5 - 10.6: Click the blue down arrow to the right of the printer name to expand the Print window.

 

  

d.    Click on the drop menu (normally Copies & Pages by default) and click on Print Settings.

 

 

 

e.    Click the Advanced tab.

 

 

 

f.     Under Color Mode you can choose from Normal, Vivid, or None.

 

 

 

g.    Click on the Settings button to manually adjust the individual settings for Brightness, Contrast, Red, Green, Blue, and Saturation. Click OK.  You may want to try printing with different settings to achieve the desired print quality.

 

 

 

h.    After you change any settings, if you want to save the current settings, you will need to save it as a preset.  Refer to the following solution if needed - How do I save the printer driver settings as a preset in Macintosh OS X?  

  

i.      Once the display reads "Ready", print a Test Print:

 

i.      Press the UP OR DOWN ARROW key to select Machine Info. Press the OK key.

 

ii.     Press the UP OR DOWN ARROW key to select Test Print. Press the OK key to print the Test Print.

 

iii.    Once the page prints, press the CANCEL key to exit the menu.

 

-      If the print quality is acceptable, the issue is resolved. 

 

-      If the print quality is still not acceptable for the same issue, continue to STEP 10.

 

10. Check the settings within the application you are using. It may have options to adjust the color. Certain programs have their own settings that could potentially override the machine settings, which will affect color matching. If the problem persists contact your program or software vendor for assistance.

 

11. Make adjustments to the printer driver. The printer driver provides a host of adjustments that can be made to resolution, hue, color, saturation, etc. This is usually accessed from the File => Print option when you are about to print a document. The printer driver usually has a properties, preferences, or setup button that provides access to these adjustments. The exact location varies with the application being used. You may need to consult your application documentation for details.

 

12. Change the color profile settings of the printer driver. The color profile is used by the operating system and the machine to create the best possible match between the image on the computer screen and the image that is printed. Again, the location varies with the operating system that is used. You may need to consult the operating system documentation for details.

 

13. Postscript drivers often do a better job at reproducing graphics and images. It does so, however, at the expense of speed. Postscript drivers take a significantly longer time to process images. You can install the BR-Script3 driver from the Brother CD-ROM or download from the Brother web site http://solutions.brother.com.

 

NOTE: While these adjustments may make a significant difference in color matching the effect will be general and will change the output of everything being printed. Please keep in mind that an exact match may not be possible.

 

14. Computer monitors display color as RGB (red, green and blue). A monitor can display millions of colors. The color laser machine uses a 4 color printing process of CMYK (cyan, magenta, yellow, and black). The machine uses these 4 colors to create as many colors as possible.

 

The color displayed on the computer monitor is light color and the printer output is pigment color.

 

Also, the quality of the print out is determined by the image quality. The machine will not enhance a poor image or a low resolution image. A low resolution image can look pixeled when printed, especially around the edges. Check the file size of the image, a small file size indicates a low resolution image.

 

15. Confirm you are using genuine Brother toner cartridges.  Brother strongly recommends that customers use only genuine Brother drum unit and/or toner cartridges. Each Brother laser printer is designed to work at pre-set temperatures that are matched exactly to each of our individual toner formulations. Each individual component is designed to work with the other to ensure quality and reliability. Using non-Brother supplies may affect the hardware performance, print quality, and machine reliability. The Brother limited warranty does not apply to any problem that is caused by the use of third party drum units, toner cartridges, or toner.

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