Description of Problem 100000022052 The printer has no power. What can I
Description of Solution 200000028040
1. The Brother
printer has an ON/OFF switch located on the right side of the printer. Verify
the printer is powered ON.
- If the power
switch was already on, continue to STEP
- If the power
switch was off and the machine is functioning properly now, discontinue
2. Verify the power
cord is connected into the power outlet and securely into the back of the
printer. If the power cord is connected to a surge protector or power strip,
disconnect the cord from that device and connect it directly to the outlet.
Removing the device assists in determining if the problem is related to the
protect your investment against power surges and lightning, Brother strongly
recommends that you connect your machine to a surge protector. In particular we
suggest that you use a surge protector that is compatible with standard AC power
- If the machine
still has no power, continue to STEP 3.
- If the machine is
functioning properly now, discontinue troubleshooting.
3. Turn the power
switch off, wait three seconds. While looking at the Toner, Drum, Error, and
Ready LEDs turn the power switch back on.
Did all the LEDs
come on for a moment and then go off?
- If yes,
continue to STEP 4.
- If no, go
to STEP 5.
4. It appears as
though the latest firmware update did not load properly onto the printer. This
occurs as a result of interrupting a firmware update. Unfortunately, this
issue cannot be resolved over the phone or online. This issue can be
quickly resolved by an Authorized Service Center. The repair cost for this issue
will be covered by Brother.
You can locate a
Brother Authorized Service Center in your area by clicking on the link
http://www.brother-usa.com/service/default.aspx or by calling
1-877-Brother (1-877-276-8437) Monday through Friday, excluding holidays.
5. If the printer
still has no power, test the electrical outlet with another device (a working
lamp, radio, etc.). If that device does not work, the problem is related to the
outlet or circuit. You may also need to check for a tripped circuit breaker. If
a wall switch controls the outlet verify that the switch is ON. Another option
would be to connect the Brother printer to a verified working outlet (tested
with a working lamp, radio, etc).
6. If the problem
continues and your machine is within warranty, you can locate a Brother
Authorized Service Center (ASC) in your area by clicking on the link below: http://www.brother-usa.com/service/default.aspx or contact
Brother Customer Service by calling 1-877-Brother (1-877-276-8437) Monday
through Friday, excluding holidays.
If your machine is
out of warranty, you can locate a Brother Authorized Service Center using the
information listed above.