Description of Problem 100000022302 How do I clear all of the LEDs
Description of Solution 200000028349
All the LEDs
flashing indicate a Service Call Error has occurred.
Examples of the
various LED indications are posted on the web site below:
the error is cleared during any of the steps below, go to STEP 4 for information on how to prevent this error from
To clear the error,
follow the steps below.
1. Turn off the power
switch located on the right side of the machine. Wait a few seconds and then
turn the machine back on.
2. If the error
continues, leave the machine powered on for 15 minutes. After 15 minutes, turn
the machine off and then turn it back on.
3. If the error
continues, perform a factory reset by following the steps below:
a. Turn off the power
switch located on the right side of the machine.
b. Make sure that the
front cover is closed and the power cord is plugged in.
c. Hold down the
GO button as you turn on the power switch. Continue holding down the
GO button. The Toner, Drum, Error, and Ready LEDs will light up and then
the Ready LED will turn off while the other LEDs remain on.
d. Release the
GO button. All LEDs will be off.
e. Press the GO
button eight (8) times. The Ready LED should flash each time you press
the GO button.
f. After approximately
two seconds, the printer will restart.
If the error LEDs
are cleared, continue to STEP 4.
If all of the LEDs
are still flashing, go to STEP 5.
4. If the error was
cleared by any of the steps listed above, verify that the latest version of the
firmware has been installed on your printer to ensure that the error does not
occur again. You can verify that the latest version is installed by downloading
and running the firmware update tool. Refer to the solution â€“ How
do I perform a firmware update or firmware upgrade on my Brother machine?
5. If the problem
continues and your machine is within warranty, you can locate a Brother
Authorized Service Center (ASC) in your area by clicking on the link
http://www.brother-usa.com/service/default.aspx or contact
Brother Customer Service by calling 1-877-Brother (1-877-276-8437) Monday
through Friday, excluding holidays.
your machine is out of warranty, you can locate a Brother Authorized Service
Center using the information listed above.