Answer to your Frequently Asked Question:

 
Printer Friendly
Description of Problem 100000022377

I am unable to scan with the Scan key to a Windows 7 computer using a network connection. The LCD states: Connecting to PC, Check Connection or Check Cable. What can I do?


Description of Solution 200000028472

 

You may see an error message such as "Connecting to PC" though the unit never connects.  This solution only applies if you can successfully scan from within the ControlCenter software.

 

NOTE: Please make sure that ControlCenter is running on the computer before attempting to scan with the button.  If it is not running, then you may get this error.

 

If a Firewall on your computer is active, it may be rejecting the necessary network connection needed for the network operations such as network printing, network scanning or network PC-Faxing. In this case, Brother recommends you either disable the Firewall on your computer whenever you use a network feature, or leave the Firewall enabled and adjust the settings. 

 



OPTION 1: DISABLE THE FIREWALL SETTINGS

For personal Firewall Software users:

(For example, Blackice?, Norton Internet Security?, Tiny Personal Firewall, Zone Alarm?, Sygate and McAfee?.)
For instructions on how to disable this type of program, please refer to the user's guide for your software or contact the software manufacturer.

 

For Windows? 7 Firewall users:

NOTE: If the User Account Control screen appears, type an administrator username and password and click YES.


1.  First check your network location.

 

a.    Click the Start => Control Panel => System and Security => Windows Firewall => Network and Sharing Center.

 

 

 

b.    Check your network location which is shown in the View your active networks section.

 

 

 

 

2. Disable the Firewall settings.

 

a.    Click the Start button => Control Panel => System and Security => Windows Firewall => Turn Windows Firewall on or off.

 

 

 

b.    Choose Turn off Windows Firewall (not recommended) for your network location, and click OK.

 

 

NOTE:  If you disabled your Firewall, you will need to re-enable it after a network operation.

 

For instructions on how to re-enable a Software Manufacturer Firewall, refer to your user's guide or contact the software manufacturer.

For Windows? 7 Firewall users, follow the instructions in STEP 1 and select Turn On Windows Firewall (recommended) to re-enable the Firewall. 

 

If you still can't scan, contact your network admin, router manufacturer or computer manufacturer for support determining what is blocking your network communication from the Brother machine into the computer.

 



OPTION 2: LEAVE THE FIREWALL ENABLED AND ADJUST THE SETTINGS

For personal Firewall Software users:
(Ex: Blackice?, Norton Internet Security?, Tiny Personal Firewall, Zone Alarm?, Sygate and McAfee?.)
For instructions on how to configure the settings properly for this type of program, please refer to the user's guide for your software or contact the software manufacturer.

For Windows? 7 Firewall users:

NOTE: If the User Account Control screen appears, type an administrator username and password and click YES.

1. First check your network location.

 

a.    Click the Start => Control Panel => System and Security => Windows Firewall => Network and Sharing Center.

 

 

 

b.    Check your network location which is shown in the View your active networks section.

 

 

 

 

2. Add the ports:

 

- 54925 for Network Scanning

- 54926 for PC-Fax Receiving

 

a.    Click the Start => Control Panel => System and Security => Windows Firewall => Advanced Settings.

 

 

 

b.    Click Inbound Rules.

 

 

c.    Click New Rule....

 

 

 

d.    Choose Port and click NEXT.

 

 

 

e.    Choose UDP, Specific local ports and enter 54925 or 54926 (depending on which port you are entering) in the box. Then click NEXT.

 

 

 

f.     Choose Allow the connection and click NEXT.

 

 

g.    Check the profile for your network location and click Next.

 

 

h.    Enter any description in the Name box, for example "Brother NetScan", and click Finish.

 

 

i.      Make sure that the new setting is added.

 

3.  Close the Windows Firewall with Advanced Security screen.

 

4.  If you still have trouble with your network connection such as network scanning or printing,

 

a.    Click the Start button => Control Panel => System and Security => Windows Firewall => Allow a program or feature through Windows Firewall.

 

 

b.    Click Change settings if the button is clickable.

 

 

c.    Check File and Printer Sharing for your network location and click OK.

 

If you still can't scan, contact your network admin, router manufacturer or computer manufacturer for support determining what is blocking your network communication from the Brother machine into the computer.

 

Was this helpful?
Please help us to improve our services by letting us know if this information was helpful: